General Questions
What is Maple Voice Core?
What is Maple Voice Core?
Maple Voice Core is the base module included with all Maple accounts. It handles incoming calls, answers FAQs, and provides restaurant information 24/7.
Do I need Maple Voice Core for Orders Module?
Do I need Maple Voice Core for Orders Module?
Yes, Maple Voice Core is required as the foundation for all other modules including Orders.
Can I use my existing phone number?
Can I use my existing phone number?
Yes, you can port your existing number to Maple. The process takes 5-7 business days.
What languages are supported?
What languages are supported?
Maple supports English, Spanish, French, and many other languages with automatic detection.
Setup Questions
How long does setup take?
How long does setup take?
Basic Maple Voice Core setup takes about 15-30 minutes. You can start receiving calls immediately.
Can I change the voice later?
Can I change the voice later?
Yes, you can change voice settings, personality, and language options at any time.
Do I need technical knowledge?
Do I need technical knowledge?
No, the setup is designed for non-technical users with step-by-step guidance.
Feature Questions
Can it handle multiple calls?
Can it handle multiple calls?
Yes, Maple can handle unlimited simultaneous calls without busy signals.
Does it work after hours?
Does it work after hours?
Yes, Maple works 24/7 and can provide different responses during closed hours.
Can it transfer to staff?
Can it transfer to staff?
Yes, calls can be transferred to staff based on your configured rules.