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Documentation Index

Fetch the complete documentation index at: https://docs.maple.inc/llms.txt

Use this file to discover all available pages before exploring further.

Troubleshooting guides for each POS integration.

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Toast issues

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Common problems

  • API rate limits: Space out menu syncs
  • Location mismatch: Verify location IDs
  • Menu visibility: Check Toast menu settings
  • Payment processing: Confirm Toast Payments enabled

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Toast support

  • Toast Help Center: help.toasttab.com
  • Toast Support: 617-297-1005

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Square issues

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Common problems

  • OAuth expiration: Reauthorize connection
  • Catalog sync: Check Square catalog
  • Modifier groups: Verify modifier setup
  • Location settings: Confirm correct location

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Square support

  • Square Seller Community: sellercommunity.square.com
  • Square Support: 1-855-700-6000

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Clover issues

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Common problems

  • API token invalid: Clover uses OAuth tokens that refresh automatically. If you see token errors, try re-authorizing the Maple app in your Clover dashboard under More Tools > Maple.
  • Inventory sync: Enable inventory tracking
  • Tax calculation: Verify tax settings
  • Employee permissions: Check API access
Clover tokens refresh automatically in the background. If you revoke or regenerate tokens manually in Clover, you will need to re-authorize Maple from your Clover dashboard.

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Clover support

  • Clover Help: help.clover.com
  • Clover Support: 1-855-853-8340

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SpotOn issues

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Common problems

  • OAuth expiration: Reauthorize connection from the dashboard
  • Menu sync delays: Wait 5-10 minutes after menu changes
  • Location mapping: Verify locations are correctly mapped
  • Payment failures: Check CyberSource configuration

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SpotOn support

  • Contact your SpotOn representative

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Smile issues

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Common problems

  • Orders not submitting to POS: Smile requires payment via Gravity before orders can be submitted. Verify that Gravity onboarding is complete in your Maple dashboard.
  • Menu not appearing: Smile menu sync is webhook-based. Wait a few minutes after connecting. If the menu still doesn’t appear, contact Maple support.
  • Payment link errors: If customers see errors on the payment page, the Gravity payment connection may need to be re-established. Check the onboarding status in the dashboard.
  • Missing item or modifier: If the POS rejects an order due to a missing item or modifier, the menu may be out of sync. Trigger a manual menu refresh from the Maple dashboard.
  • Pay-in-store not available: Smile does not support pay-in-store orders. All orders must be paid via the payment link before submission.

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Smile support

  • Contact your Smile representative
  • Maple integration support: text +1 929 543 0229

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SkyTab issues

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Common problems

  • Orders not appearing in POS: Verify that the SkyTab installation is complete and the location is provisioned. Check the installation status in the Maple dashboard.
  • Payment processing errors: SkyTab uses Shift4 for payment processing. Ensure Shift4 onboarding is complete and the payment link is functional.
  • Installation request stuck: If the SkyTab installation request shows as pending, the Shift4 marketplace provisioning may still be in progress. Contact Maple support if it persists beyond 24 hours.
  • Menu sync issues: SkyTab menus sync automatically. Allow up to 5 minutes for changes to propagate. If items are still outdated, trigger a manual sync from the dashboard.
  • Multi-location setup: Each location requires its own SkyTab installation. Ensure each location has a unique merchant ID and has completed provisioning.
  • Pay-in-store not available: SkyTab does not support pay-in-store orders. All orders must be paid via the Shift4 payment link before submission.

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SkyTab support

  • SkyTab Help: support.skytab.com
  • Shift4 Support: 1-888-276-2108
  • Maple integration support: text +1 929 543 0229

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NCR Aloha issues

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Common problems

  • Menu sync delays: Wait 10 minutes, check Aloha settings
  • Order routing: Verify site configuration
  • Payment issues: Check processor settings

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NCR support

  • Contact your NCR representative

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NCR Voyix issues

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Common problems

  • API credentials: Verify credentials are current
  • Menu import: Check for complex modifier groups
  • Site ID: Confirm correct Aloha Essentials site ID

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NCR support

  • Contact your NCR representative

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Quantic issues

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Common problems

  • Multi-location: Map locations correctly
  • Menu variations: Set regional menus
  • API limits: Check rate limits
  • Reporting delays: Allow processing time

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Quantic support

  • Contact your Quantic representative

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Tray issues

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Common problems

  • Credential validation: Verify API credentials are correct and current
  • Menu sections: Check that sections are published in Tray
  • Order submission: Verify order format matches Tray requirements
  • Option groups: Confirm modifier groups are syncing correctly

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Tray support

  • Contact your Tray representative

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Chowbus issues

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Common problems

  • Credential issues: Verify API credentials are correct
  • Menu translations: Check that English item names are present
  • Category sync: Verify categories are published
  • Order cancellation: Some orders may not be cancellable once in preparation

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Chowbus support

  • Contact your Chowbus representative

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Manual setup issues

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Common problems

  • Order notifications: Check email/SMS settings
  • Menu organization: Review categories
  • Payment setup: Verify processing account
  • 86’d items: Update availability regularly

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Getting help

  1. Check POS-specific documentation
  2. Review integration logs in the Maple dashboard
  3. Test with a simple order
  4. Contact Maple support: text +1 929 543 0229
  5. Engage POS vendor support