Toast issues
Common problems
- Location mismatch: Check that the restaurant GUID in Maple matches the Toast location
- Menu visibility: Items hidden in Toast are not synced; check Toast menu settings
- Maple-managed delivery blocked: Select a usable Maple Delivery service charge under Location → Integrations → Toast → Edit dining & delivery setup (see What to set up in Toast Web)
- Locations on StreamOrders: card payments run through Stripe, and orders need a Toast payment option named exactly
STREAM(case-sensitive), or Toast rejects them
Toast support
- Toast Help Center: help.toasttab.com
- Toast Support: 617-297-1005
Square issues
Common problems
- Connection: Square connects through StreamOrders. Fix problems between StreamOrders and Square in StreamOrders
- Catalog sync: Check Square catalog; changes usually take 5-10 minutes to reach Maple
- Modifier groups: Verify modifier setup
- Location settings: Confirm correct location
Square support
- Square Seller Community: sellercommunity.square.com
- Square Support: 1-855-700-6000
Clover issues
Common problems
- API token invalid: Clover uses OAuth tokens that refresh automatically. If you see token errors, try re-authorizing the Maple app in your Clover dashboard under More Tools > Maple.
- Item availability: Clover sends menu and availability changes to Maple automatically
- Tax calculation: Verify tax settings; if an item has more than one tax rate, Maple uses only the first
- App removed: If the Maple app was removed from Clover, install it again from the Clover App Market
Clover support
- Clover Help: help.clover.com
- Clover Support: 1-855-853-8340
SpotOn issues
Common problems
- OAuth expiration: Reauthorize connection from the dashboard
- Menu sync delays: Wait 5-10 minutes after menu changes
- Location mapping: Verify locations are correctly mapped
- Payment failures: Check CyberSource configuration
SpotOn support
- Contact your SpotOn representative
Smile issues
Common problems
- Orders not submitting to POS: Smile requires payment via Gravity before orders can be submitted. Verify that Gravity onboarding is complete in your Maple dashboard.
- Menu not appearing: Smile sends the menu back a few minutes after Maple asks for it. If the menu still doesn’t appear, click Resync Menu on the Menus page or contact Maple support.
- Payment link errors: If customers see errors on the payment page, the Gravity payment connection may need to be re-established. Check the onboarding status in the dashboard.
- Missing item or modifier: If the POS rejects an order due to a missing item or modifier, the menu may be out of sync. Trigger a manual menu refresh from the Maple dashboard.
- Pay-in-store not available: Smile does not support pay-in-store orders. All orders must be paid via the payment link before submission.
Smile support
- Contact your Smile representative
- Maple integration support: text +1 929 543 0229
Shift4 Dine (formerly SkyTab) issues
Common problems
- Orders not appearing in POS: Verify that the Shift4 Dine installation is complete and the location is provisioned. Check the installation status in the Maple dashboard. Maple confirms each order only once Shift4 Dine accepts it.
- Payment processing errors: Shift4 Dine uses Shift4 for payment processing. Ensure Shift4 onboarding is complete and the payment link is functional.
- Installation request stuck: If the Shift4 Dine installation request shows as pending, check that you installed Maple from the Shift4 Marketplace with the same owner email as your Maple account; if the emails differ, the install never completes. Otherwise provisioning may still be in progress. Contact Maple support if it persists beyond 24 hours.
- Menu sync issues: Shift4 Dine menus sync when Shift4 Dine sends a menu update. If items are still outdated, click Resync Menu on the Menus page. Items you turn off disappear from the phone menu until you turn them back on.
- Multi-location setup: Each location requires its own Shift4 Dine installation. Ensure each location has completed provisioning.
- Pay-in-store orders: Shift4 Dine accepts pay-in-store orders. They reach Shift4 Dine with no payment attached, for staff to collect at the register. Pay-by-link orders are paid via the Shift4 payment link before submission.
Shift4 Dine support
- SkyTab Help: support.skytab.com
- Shift4 Support: 1-888-276-2108
- Maple integration support: text +1 929 543 0229
NCR Aloha issues
Common problems
- Menu sync delays: Wait 10 minutes, check Aloha settings
- Order routing: NCR Aloha connects through StreamOrders. Check that your Aloha site’s connection to StreamOrders is running; if it is down, every order fails
- Payment issues: Check processor settings
NCR support
- Contact your NCR representative
NCR Voyix issues
Common problems
- Connection: NCR Voyix connects through StreamOrders. Confirm your Aloha Essentials site is linked in StreamOrders
- Menu import: Make menu changes in your POS; edits made in Maple are replaced on the next sync
NCR support
- Contact your NCR representative
Quantic issues
Common problems
- Orders failing: Quantic needs an active takeout service area. Check the service area chosen during setup
- Menu out of date: Quantic doesn’t send menu changes as you make them. Click Resync Menu on the Menus page
- Scheduled orders: Quantic does not support orders scheduled for a later time
Quantic support
- Contact your Quantic representative
Tray issues
Common problems
- Venue ID: Verify your Tray Venue ID is correct
- Menu sections: Check that sections are published in Tray
- Order submission: Verify order format matches Tray requirements
- Option groups: Confirm modifier groups are syncing correctly
Tray support
- Contact your Tray representative
Chowbus issues
Common problems
- Location ID: Verify your Chowbus location ID is correct; it starts with
loc_ - Menu translations: Keep the English name in the dish’s Name field rather than Foreign name
- Category sync: Verify categories are published
- Order cancellation: Some orders may not be cancellable once in preparation
Chowbus support
- Contact your Chowbus representative
Manual setup issues
Common problems
- Order notifications: Check email/SMS settings
- Menu organization: Review categories
- Payment setup: Verify processing account
- 86’d items: Update availability regularly
Getting help
- Check POS-specific documentation
- Review integration logs in the Maple dashboard
- Test with a simple order
- Contact Maple support: text +1 929 543 0229
- Engage POS vendor support