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Connect Maple directly to your NCR Aloha Cloud POS for automatic order processing.
NCR Aloha Cloud integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to NCR Aloha Cloud
  • ✅ Maple Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information
  • ✅ NCR Aloha Cloud API credentials

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Setup Process

1

Start KYC Verification

Submit business verification documents
2

Connect NCR Aloha Account

Authorize Maple to access your Aloha Cloud system
3

Configure Sites

Select which sites/locations to enable
4

Menu Import

Import and verify menu configuration
5

Test Integration

Place test orders to verify setup

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KYC Requirements

Required documents:
  • Business registration (LLC, Corp, etc.)
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check
KYC processing takes 2-3 business days. Start this immediately to avoid delays.

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Configuration

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Site Setup

  • Single or multi-site configuration
  • Per-location settings
  • Revenue center mapping
  • Kitchen routing rules
Automatic sync includes:
  • All menu items and pricing
  • Modifiers and combos
  • Categories and subcategories
  • Item availability status

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Order Processing

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Order Flow

  1. Customer calls or texts order
  2. Maple processes and validates
  3. Order sent to NCR Aloha Cloud
  4. Appears on kitchen display
  5. Standard Aloha workflow

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Order Details

Orders appear with:
  • Source identification
  • Customer information
  • Special instructions
  • Payment status

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Advanced Features

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Multi-Revenue Centers

  • Configure per revenue center
  • Different menus per center
  • Routing based on order type

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Reporting Integration

  • Orders included in all reports
  • Source tracking for analytics
  • Performance metrics available

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Troubleshooting

Common issues:
  • Menu sync delays: Wait 10 minutes, check Aloha settings
  • Order routing: Verify site configuration
  • Payment issues: Check processor settings

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Support

  • NCR Support: Contact your NCR representative
  • Maple Support: Text (646) 444-1357
  • Documentation: Check dashboard for guides

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Next Steps