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Connect Maple to your NCR Aloha Cloud POS through StreamOrders, Maple’s ordering relay, for automatic order processing.
Card payments run through Stripe and need business verification (KYC). Stripe sets how long the review takes, and some businesses wait a few days.

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Prerequisites

Before starting, ensure you have:
  • ✅ An NCR Aloha Cloud site connected to StreamOrders, Maple’s ordering relay
  • ✅ A Maple Pro plan, which includes phone ordering and POS integrations
  • ✅ Business documentation for KYC
  • ✅ Bank account information

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Setup Process

1

Start KYC Verification

Submit business verification documents
2

Connect Through StreamOrders

Open StreamOrders from the Maple dashboard; StreamOrders links to your Aloha site
3

Configure Sites

Select which sites/locations to connect in StreamOrders
4

Menu Import

Import and verify menu configuration
5

Test Integration

Place test orders to verify setup

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KYC Requirements

Required documents:
  • Business registration (LLC, Corp, etc.)
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check
Stripe sets how long the KYC review takes, and some businesses wait a few days. Start this early to avoid delays.

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Configuration

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Site Setup

  • Single or multi-site configuration
  • Per-location settings
Menu items, prices, modifiers and categories import through StreamOrders. Items you 86 in Aloha reach Maple through StreamOrders, usually within minutes.
Keep your Aloha site’s connection to StreamOrders running, or phone orders cannot reach the kitchen.

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Order Processing

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Order Flow

  1. Customer calls or texts order
  2. Maple processes and validates
  3. Order sent to NCR Aloha Cloud
  4. Appears on kitchen display
  5. Standard Aloha workflow

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Order Details

Orders appear with:
  • Source identification
  • Customer information
  • Special instructions
  • Payment status

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Advanced Features

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Reporting Integration

  • Orders included in all reports
  • Source tracking for analytics
  • Performance metrics available

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Troubleshooting

Common issues:
  • Menu sync delays: Wait 10 minutes, check Aloha settings
  • Order routing: Verify site configuration
  • Payment issues: Check processor settings

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Support

  • NCR Support: Contact your NCR representative
  • Maple Support: Text +1 929 543 0229
  • Documentation: Check dashboard for guides

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Next Steps