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The Maple dashboard is web-based: there is no app to download. Open app.maple.inc in your browser’s address bar (not a search bar). It’s .inc, not maple.com or app.maple.com. A computer works best, especially during onboarding, but the dashboard also works on tablets, iPads, and mobile browsers; Chrome or Safari are recommended.

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Signing in

Maple doesn’t use passwords, so there is nothing to remember or reset. Sign in one of two ways:
  • Continue with Google, if your Maple account uses a Google email address. This is usually fastest and needs no code.
  • Email: enter the email address you signed up with. Maple emails you a six-digit code and a sign-in link, both valid for 10 minutes. Enter the code and click Verify Code, or click the link.
If you got an invite or onboarding link by email or text, click it and sign in with your email. A link received on your phone can be copied into a browser on your computer, but you never need the original link: going to app.maple.inc works too. Support can also resend the link by email or text, including to another email address you can open on that device. During an onboarding call, your specialist may also post the link in the Google Meet chat. Always sign in with the email you used at sign-up. To switch to a different email, contact your onboarding specialist. Maple keeps you signed in on the same browser for up to 30 days. Private or incognito windows, logging out, or clearing cookies will ask you for a new code. Bookmark app.maple.inc to get back quickly.

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Login issues

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Code doesn’t arrive

  1. Wait 1–2 minutes; codes don’t always arrive instantly.
  2. Check your spam, junk, and promotions folders. This is the most common cause.
  3. Click Resend Code. If you use Gmail, Find Code In Gmail opens a search for the email. Request a new code if yours is older than 10 minutes.
  4. Use Continue with Google instead to skip the code.
  5. Still nothing after several tries: contact support. A code can be given to you over the phone as a fallback.

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Not sure which email you used

Search both your business and personal inboxes for earlier emails from Maple. Otherwise, contact support with your business or location name and they’ll look up the email on your account.

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”Something went wrong”

This usually means an old sign-in link or page is still open in another tab.
  1. Close the tab completely (don’t just refresh).
  2. Open a new tab, go to app.maple.inc, and sign in with Google or an email code.
  3. Try a private or incognito window to rule out cached data.
  4. If it keeps happening, contact support; engineering may need to fix it on their side.

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”Email already in use” during sign-up

An account already exists for that email, perhaps from an earlier onboarding session or a team member. Sign in from the login page instead of Get Started, using Google or an email code. Contact support if the account was created by mistake or needs a reset.

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Asked for a code every time

Your browser isn’t keeping Maple’s login: you’re in a private or incognito window, you log out each time, or your browser clears cookies when it closes. Use a regular window and keep cookies for app.maple.inc, or use Continue with Google. Email codes can’t be turned off.

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Logged out unexpectedly

This can happen after saving profile changes or when the dashboard is slow. Sign back in; your saved data is still there. If it keeps happening, clear your browser cache or use a private window.

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Slow or blank pages after login

The dashboard can be slow to load during login and page loads; this is a known issue. Wait for the page to finish, refresh (sometimes more than once), then log out and back in from a private window. If content still doesn’t appear, contact support.

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Still stuck

Try a different browser or device. Then contact support with your business name and the email you’re signing in with.