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Connect Maple directly to your Chowbus POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Chowbus system.
Chowbus integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to Chowbus
  • ✅ Maple Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information
  • ✅ Chowbus API credentials

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Setup Process

1

Start KYC Verification

Submit business verification documents to enable payment processing.
2

Enter Chowbus Credentials

Provide your Chowbus API credentials to connect your account.
3

Configure Locations

Select which locations to enable for Maple ordering.
4

Menu Sync

Your Chowbus menu syncs automatically. Verify that items, modifiers, categories, and prices imported correctly.
5

Test Integration

Place test orders to verify the full order flow.

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KYC Requirements

Submit the following documents:
  • Business registration (LLC, Corp, etc.)
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check
KYC processing takes 2-3 business days. Start this immediately to avoid delays.

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Connecting Chowbus

Chowbus uses credential-based authentication:
  1. Go to Orders Module → POS Integration
  2. Select Chowbus from the available options
  3. Enter your Chowbus API credentials
  4. Maple validates the connection and imports your menu
Contact your Chowbus representative if you need help locating your API credentials.
Your Chowbus menu syncs automatically to Maple:
  • ✅ All menu items and prices
  • ✅ Categories and organization
  • ✅ Modifier groups and modifiers
  • ✅ Item availability updates
  • ✅ Multi-language menu item names (translations)
Menu changes should be made in Chowbus. Changes sync to Maple automatically.

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Payment Processing

Chowbus supports the following payment options:
  • Credit/debit card processing
  • Pay-in-store for pickup orders

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Payment Rules

Order TypePayment Options
PickupPay now or pay in store
DeliveryCard required upfront

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Order Management

Maple orders appear in Chowbus as:
  • Source: “Maple - Phone” or “Maple - SMS”
  • Standard Chowbus order format
  • Full reporting integration

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Order Flow

  1. Customer places order via Maple (phone or SMS)
  2. Maple validates the order against your Chowbus menu
  3. Order is submitted to Chowbus with line items and modifiers
  4. Kitchen receives the order through your normal Chowbus workflow

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Multi-Language Support

Chowbus menus often include translations for menu items. Maple uses the English item names for voice ordering and maps them to the correct Chowbus menu items, including items with Chinese, Korean, or other language names.

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Troubleshooting

  • Confirm the integration is active - Check that Chowbus is online and credentials are valid - Verify location settings - Review error logs in the dashboard
  • Verify your API credentials are correct - Check that credentials haven’t expired - Contact your Chowbus representative for new credentials if needed
  • Cancellation depends on the order status in Chowbus - Orders already in preparation may not be cancellable - Check the Maple dashboard for cancellation error details

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Support

  • Chowbus Support: Contact your Chowbus representative
  • Maple Support: Text (646) 444-1357

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Next Steps

Configure Payments

Set up payment processing

Configure Delivery

Set up delivery zones and fees