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Connect Maple directly to your Tray POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Tray system.
Tray integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to Tray
  • ✅ Maple Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information
  • ✅ Tray API credentials

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Setup Process

1

Start KYC Verification

Submit business verification documents to enable payment processing.
2

Enter Tray Credentials

Provide your Tray API credentials to connect your account.
3

Configure Locations

Select which locations to enable for Maple ordering.
4

Menu Sync

Your Tray menu syncs automatically. Verify that items, modifiers, and prices imported correctly.
5

Test Integration

Place test orders to verify the full order flow.

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KYC Requirements

Submit the following documents:
  • Business registration (LLC, Corp, etc.)
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check
KYC processing takes 2-3 business days. Start this immediately to avoid delays.

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Connecting Tray

Tray uses credential-based authentication:
  1. Go to Orders Module → POS Integration
  2. Select Tray from the available options
  3. Enter your Tray API credentials
  4. Maple validates the connection and imports your menu
Contact your Tray representative if you need help locating your API credentials.
Your Tray menu syncs automatically to Maple:
  • ✅ All menu items and prices
  • ✅ Sections and subsections
  • ✅ Option groups and modifiers
  • ✅ Item availability updates
  • ✅ Price changes
Menu changes should be made in Tray. Changes sync to Maple automatically.

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Payment Processing

Tray supports the following payment options:
  • Credit/debit card processing
  • Pay-in-store for pickup orders

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Payment Rules

Order TypePayment Options
PickupPay now or pay in store
DeliveryCard required upfront

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Order Management

Maple orders appear in Tray as:
  • Source: “Maple - Phone” or “Maple - SMS”
  • Standard Tray order format
  • Full reporting integration

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Order Flow

  1. Customer places order via Maple (phone or SMS)
  2. Maple validates the order against your Tray menu
  3. Order is submitted to Tray
  4. Kitchen receives the order through your normal Tray workflow

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Troubleshooting

  • Confirm the integration is active - Check that Tray is online and credentials are valid - Verify location settings
  • Review error logs in the dashboard
  • Verify your API credentials are correct - Check that credentials haven’t expired - Contact your Tray representative for new credentials if needed

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Support

  • Tray Support: Contact your Tray representative
  • Maple Support: Text (646) 444-1357

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Next Steps

Configure Payments

Set up payment processing

Configure Delivery

Set up delivery zones and fees