Card payments run through Stripe and need business verification (KYC). Stripe sets how long the review takes, and
some businesses wait a few days. Merchants invited through Gravity complete Gravity payment onboarding instead.
Prerequisites
- Clover merchant account with permission to install apps from the Clover App Market
- A Maple Pro plan, which includes phone ordering and POS integrations
- KYC documents ready
Setup Process
1
Start KYC
Submit verification documents
2
Install Maple
Install the Maple app from the Clover App Market and approve it
3
Connect Clover
Connect Clover from your Maple dashboard to finish the authorization
4
Test Integration
Verify order flow
Clover-Specific Features
- Menu synchronization
- Menu and item availability changes in Clover reach Maple automatically
- Each item’s tax rate comes from Clover; if an item has more than one tax rate, Maple uses only the first
- Tip suggestions
Configuration Options
- Order types (pickup/delivery)
- Prep time settings
- Payment methods
- Receipt preferences
Troubleshooting
- Confirm the Maple app is still installed in Clover
- Confirm menu published
- If you use Maple tags in Clover to split menus, tag every item you want on the phone, because untagged items are left out
- Clover cannot hold orders for a later time, so Maple adds the requested pickup time as a note on the order
- Test in sandbox first