The Orders Module is an add-on to Maple Voice Core. Ensure Maple Voice Core is configured before setting up orders.
Key features
Order taking
- Voice orders: Natural conversation order-taking over the phone
- SMS orders: Text-based ordering for customer convenience
- Menu intelligence: Understands modifications, substitutions, and special requests
- Upselling: Intelligently suggests add-ons and promotions
- Order confirmation: Repeats order back for accuracy
POS integration
- Direct sync: Orders appear instantly in your POS
- Menu updates: Automatic sync when you update your POS menu
- Inventory aware: Knows what’s available and what’s 86’d
- Multi-location: Support for multiple restaurant locations
Payment processing
- Pay by phone: Secure card processing during the call
- Pay via link: Customer receives a payment link via SMS
- Pay in store: Option for pickup orders (supported POS systems only)
- Tips & fees: Automatic calculation and processing
Delivery
- Maple Fleet: Third-party delivery network powered by First Delivery
- BYOF: Bring your own fleet — use your own delivery drivers
- Delivery zones: Define delivery areas with circle or polygon zones
- Zone-based fees: Set fees and minimums per delivery zone
Supported POS systems
Toast
Full integration with KYC
Square
Full integration with KYC
Clover
Full integration with KYC
SpotOn
Full integration with KYC
Smile
Full integration with KYC
SkyTab
Full integration with KYC
NCR Aloha
Full integration with KYC
NCR Voyix
Full integration with KYC
Quantic
Full integration (no KYC)
Tray
Full integration with KYC
Chowbus
Full integration with KYC
Manual
No POS integration, KYC required
Setup process
The setup process varies based on your POS system:With POS integration
Without POS integration (Manual)
Menu management
POS-integrated merchants
- Menu syncs automatically from your POS
- Updates reflect within minutes
- Manage all changes in your POS system
- 86’d items update in real-time
Manual setup merchants
- Build and manage menu in Maple dashboard
- Update items, prices, and availability
- Set modifiers and options
- Configure special requests handling
Payment configuration
Payment methods
- Credit/debit cards: All major cards accepted
- Pay in store: For pickup orders on supported POS systems
- Digital wallets: Apple Pay, Google Pay (via payment links)
Pay-in-store support
Not all POS systems support pay-in-store (unpaid) orders. Here’s the breakdown:| POS System | Pay-in-store supported? |
|---|---|
| Toast | ✅ Yes |
| Clover | ✅ Yes |
| NCR Aloha | ✅ Yes |
| NCR Voyix | ✅ Yes |
| Quantic | ✅ Yes |
| Tray | ✅ Yes |
| Chowbus | ✅ Yes |
| Square | ❌ No |
| SkyTab | ❌ No |
| Smile | ❌ No |
| SpotOn | ❌ No |
Payment rules
| Order Type | Payment Options |
|---|---|
| Delivery | Always require upfront card payment |
| Pickup | Pay now or pay in store (if POS supports it) |
Order flow
Delivery configuration
If you offer delivery:- Set delivery zones (circle or polygon) and fees
- Configure minimum order amounts per zone
- Set estimated delivery times
- Use Maple Fleet (DSP) or your own drivers (BYOF)
Analytics & reporting
Track your order performance:- Order volume: Daily, weekly, monthly trends
- Average order value: Track ticket sizes
- Popular items: Best-selling menu items
- Order timing: Peak hours and patterns
- Payment methods: Customer preferences
- Conversion rate: Calls that result in orders
Prerequisites
Before setting up the Orders Module:- ✅ Maple Voice Core fully configured
- ✅ Business information complete
- ✅ POS system access (if integrating)
- ✅ Bank account for payments
- ✅ KYC documentation ready (if required)
Next Steps
Check prerequisites
Ensure you’re ready to start
Choose POS integration
Select your POS system
Configure payments
Set up payment processing
FAQ
Common questions answered
Need help?
- POS-specific guides: Troubleshooting by POS
- Order issues: Orders troubleshooting