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The Orders Module transforms your Maple voice assistant into a full order-taking system that integrates directly with your POS. Take orders 24/7 via phone and SMS, with automatic menu syncing and payment processing.
The Orders Module comes with the Maple Pro plan, which includes phone ordering and POS integrations. Make sure your location is on Maple Pro (or Enterprise) before setting up orders.

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Key features

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Order taking

  • Voice orders: Natural conversation order-taking over the phone
  • SMS orders: Text-based ordering for customer convenience
  • Menu intelligence: Understands modifications, substitutions, and special requests
  • Upselling: Intelligently suggests add-ons and promotions
  • Order confirmation: Repeats order back for accuracy

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POS integration

  • Direct sync: Orders appear instantly in your POS
  • Menu updates: Automatic sync when you update your POS menu
  • Inventory aware: Knows what’s available and what’s 86’d
  • Multi-location: Support for multiple restaurant locations

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Payment processing

  • Pay by phone: Secure card processing during the call
  • Pay via link: Customer receives a payment link via SMS
  • Pay in store: Option for pickup orders (supported POS systems only)
  • Tips & fees: Automatic calculation and processing

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Delivery

  • Maple Fleet: Third-party delivery network powered by First Delivery
  • BYOF: Bring your own fleet — use your own delivery drivers
  • Delivery zones: Define delivery areas with circle or polygon zones
  • Zone-based fees: Set fees and minimums per delivery zone

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Supported POS systems

Toast

Payments through your Toast account

Square

Payments through Stripe

Clover

Payments through Stripe

SpotOn

Payments through CyberSource

Smile

Payments through Gravity

Shift4 Dine (formerly SkyTab)

Payments through Shift4

NCR Aloha

Payments through Stripe

NCR Voyix

Payments through Stripe

Quantic

Payments through Quantic links

Tray

Payments through Stripe

Chowbus

Payments through Chowbus links

Manual

No POS integration, payments through Stripe
Business verification (KYC) runs through Stripe for Square, Clover, NCR Aloha, NCR Voyix, Tray and manual setup (Clover merchants invited through Gravity complete Gravity onboarding instead). Toast takes cards through Toast Hosted Checkout and your Toast account, so it needs no KYC (Toast locations still on StreamOrders use Stripe). Stripe sets how long the review takes. Other systems skip Stripe KYC: Quantic handles payments through its own payment links, SpotOn payments run through CyberSource and are set up with your SpotOn connection, Shift4 Dine uses your Shift4 payment setup, and Smile uses Gravity payment onboarding.

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Setup process

The setup process varies based on your POS system:

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With POS integration

1

Complete prerequisites

Make sure your location is on Maple Pro
2

Start KYC process

Submit business verification, if your POS uses Stripe
3

Connect POS

Authenticate and sync your POS system
4

Configure payments

Set up payment methods and rules
5

Test orders

Place test orders to verify flow

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Without POS integration (Manual)

1

Complete prerequisites

Make sure your location is on Maple Pro
2

Start KYC process

Submit business verification
3

Build menu

Manually create menu in Maple dashboard
4

Configure payments

Set up payment processing
5

Test orders

Verify order flow and notifications

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POS-integrated merchants

  • Menu syncs automatically from your POS
  • Updates reflect within minutes
  • Manage all changes in your POS system
  • 86’d items update in real-time

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Manual setup merchants

  • Build and manage menu in Maple dashboard
  • Update items, prices, and availability
  • Set modifiers and options
  • Configure special requests handling

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Payment configuration

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Payment methods

  • Credit/debit cards: All major cards accepted
  • Pay in store: For pickup orders on supported POS systems
  • Digital wallets: Apple Pay, Google Pay (via payment links)

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Pay-in-store support

Not all POS systems support pay-in-store (unpaid) orders. Here’s the breakdown:

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Payment rules

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Order flow

1

Customer calls or texts

Initiates order via phone or SMS
2

AI takes order

Captures items, modifications, and details
3

Confirms details

Repeats order and provides total
4

Processes payment

Handles payment per your configuration
5

Sends to kitchen

Order appears in POS/kitchen system
6

Provides confirmation

Gives customer order number and estimated time

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Delivery configuration

If you offer delivery:
  • Set delivery zones (circle or polygon) and fees
  • Configure minimum order amounts per zone
  • Set estimated delivery times
  • Use Maple Fleet (DSP) or your own drivers (BYOF)
Learn more about delivery configuration →

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Analytics & reporting

Track your order performance:
  • Order volume: Daily, weekly, monthly trends
  • Average order value: Track ticket sizes
  • Popular items: Best-selling menu items
  • Order timing: Peak hours and patterns
  • Payment methods: Customer preferences
  • Conversion rate: Calls that result in orders

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Prerequisites

Before setting up the Orders Module:
  • ✅ A Maple Pro plan
  • ✅ Business information complete
  • ✅ POS system access (if integrating)
  • ✅ Bank account for payments
  • ✅ KYC documentation ready (if required)

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Next Steps

Check prerequisites

Ensure you’re ready to start

Choose POS integration

Select your POS system

Configure payments

Set up payment processing

FAQ

Common questions answered

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Need help?