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The Orders Module transforms your Maple voice assistant into a full order-taking system that integrates directly with your POS. Take orders 24/7 via phone and SMS, with automatic menu syncing and payment processing.
The Orders Module is an add-on to Maple Voice Core. Ensure Maple Voice Core is configured before setting up orders.

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Key Features

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Order Taking

  • Voice Orders: Natural conversation order-taking over the phone
  • SMS Orders: Text-based ordering for customer convenience
  • Menu Intelligence: Understands modifications, substitutions, and special requests
  • Upselling: Intelligently suggests add-ons and promotions
  • Order Confirmation: Repeats order back for accuracy

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POS Integration

  • Direct Sync: Orders appear instantly in your POS
  • Menu Updates: Automatic sync when you update your POS menu
  • Inventory Aware: Knows what’s available and what’s 86’d
  • Multi-location: Support for multiple restaurant locations

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Payment Processing

  • Pay by Phone: Secure card processing during the call
  • Pay in Store: Option for pickup orders
  • Split Payments: Handle multiple payment methods
  • Tips & Fees: Automatic calculation and processing

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Supported POS Systems

Toast

Full integration with KYC

Square

Full integration with KYC

Clover

Full integration with KYC

Quantic

Full integration (No KYC)

Manual

No POS integration with KYC

Others

More coming soon
KYC (Know Your Customer) verification is required for Toast, Square, Clover, and Manual setup. This process typically takes 2-3 business days.

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Setup Process

The setup process varies based on your POS system:

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With POS Integration (Toast, Square, Clover, Quantic)

1

Complete Prerequisites

Ensure Maple Voice Core is configured
2

Start KYC Process

Submit business verification (except Quantic)
3

Connect POS

Authenticate and sync your POS system
4

Configure Payments

Set up payment methods and rules
5

Test Orders

Place test orders to verify flow

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Without POS Integration (Manual)

1

Complete Prerequisites

Ensure Maple Voice Core is configured
2

Start KYC Process

Submit business verification
3

Build Menu

Manually create menu in Maple dashboard
4

Configure Payments

Set up payment processing
5

Test Orders

Verify order flow and notifications

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POS-Integrated Merchants

  • Menu syncs automatically from your POS
  • Updates reflect within 5 minutes
  • Manage all changes in your POS system
  • 86’d items update in real-time

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Manual Setup Merchants

  • Build and manage menu in Maple dashboard
  • Update items, prices, and availability
  • Set modifiers and options
  • Configure special requests handling

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Payment Configuration

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Payment Methods

  • Credit/Debit Cards: All major cards accepted
  • Digital Wallets: Apple Pay, Google Pay (phone orders)
  • Cash: For pay-in-store pickup orders
  • Gift Cards: POS-specific support

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Payment Rules

Configure when and how customers pay:
  • Delivery Orders: Always require upfront payment
  • Pickup Orders: Choice of pay now or pay in store
  • Minimum Orders: Set minimums for delivery/pickup
  • Processing Fees: Automatic calculation if applicable

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Order Flow

1

Customer Calls/Texts

Initiates order via phone or SMS
2

AI Takes Order

Captures items, modifications, and details
3

Confirms Details

Repeats order and provides total
4

Processes Payment

Handles payment per your configuration
5

Sends to Kitchen

Order appears in POS/kitchen system
6

Provides Confirmation

Gives customer order number and time

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Delivery Configuration

If you offer delivery:
  • Set delivery zones and fees
  • Configure minimum order amounts
  • Set estimated delivery times
  • Handle special delivery instructions
Maple does not provide delivery drivers. Integration with your existing delivery service or in-house drivers is required.

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Analytics & Reporting

Track your order performance:
  • Order Volume: Daily, weekly, monthly trends
  • Average Order Value: Track ticket sizes
  • Popular Items: Best-selling menu items
  • Order Timing: Peak hours and patterns
  • Payment Methods: Customer preferences
  • Conversion Rate: Calls that result in orders

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Common Configurations

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Quick Service

  • Fast order taking with minimal customization
  • Emphasis on speed and efficiency
  • Simple payment flow
  • Quick pickup times

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Full Service

  • Detailed order customization
  • Special requests handling
  • Multiple payment options
  • Scheduled pickup times

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Delivery-First

  • Zone-based delivery fees
  • Longer prep times
  • Upfront payment required
  • Address verification

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Best Practices

  • Offer multiple payment options
  • Be clear about when payment is taken
  • Set appropriate minimums
  • Test payment flow thoroughly
  • Enable order confirmation
  • Train AI on common modifications
  • Monitor order accuracy metrics
  • Review failed orders regularly

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Prerequisites

Before setting up the Orders Module: ✅ Maple Voice Core fully configured ✅ Business information complete ✅ POS system access (if integrating) ✅ Bank account for payments ✅ KYC documentation ready (if required)

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Next Steps

Check Prerequisites

Ensure you’re ready to start

Choose POS Integration

Select your POS system

Configure Payments

Set up payment processing

FAQ

Common questions answered

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Need Help?