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The “Service Fee” on a receipt is the credit card processing surcharge. It applies only to pay-by-link orders whose payments run through Stripe (see Payment providers for which provider your POS uses). Card processing is included in your Maple plan. Your restaurant can choose to have customers cover all or part of it instead, and the Service Fee follows that choice. Contact Maple support to confirm or change your setting. The label reads “Service Fee” rather than “credit card surcharge” for legal and compliance reasons, and can’t be relabeled per merchant.

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When it applies

  • Applies to pay-by-link orders, where the customer pays online before the order is sent to your kitchen.
  • Does not apply to orders the customer pays for in person at pickup or delivery.
  • If your POS adds its own service charges to the check, the payment page shows them on the same “Service Fee” line.

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What to tell customers

It’s the standard card processing fee for paying online, the same kind most businesses pass on for card payments, labeled “Service Fee”.