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Customize how your Maple AI sounds and interacts with customers to match your brand personality.

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Voice Selection

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Available Voices

  • Male and female options
  • Different accents (US, UK, Australian)
  • Age variations (younger, mature)
  • Energy levels (calm, energetic)

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Choosing Your Voice

Consider:
  • Brand personality
  • Customer demographics
  • Regional preferences
  • Type of restaurant

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Personality Settings

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Tone Options

  • Professional: Formal, polished
  • Friendly: Warm, conversational
  • Casual: Relaxed, approachable
  • Enthusiastic: Upbeat, energetic

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Speaking Style

  • Pace (slow, normal, fast)
  • Pitch variation
  • Emphasis patterns
  • Pause timing

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Conversation Settings

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Greeting Customization

  • Standard greeting
  • Time-based greetings
  • Special occasion greetings
  • Return customer recognition

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Response Patterns

  • Acknowledgment phrases
  • Transition words
  • Closing statements
  • Hold messages
Test different settings with your team before going live.

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Advanced Configuration

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Language Detection

  • Automatic language switching
  • Supported languages
  • Default language
  • Regional dialects

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Conversation Flow

  • Interruption handling
  • Clarification requests
  • Error recovery
  • Escalation triggers

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Testing Your Voice

  1. Use preview mode
  2. Make test calls
  3. Gather team feedback
  4. Adjust settings
  5. Test again

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Call Transfer Settings

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Transfer Timeout

When transferring calls to staff, Maple uses a 25-second timeout to determine if the transfer was successful. If the call isn’t answered within this timeframe, it routes back to the AI.
The 25-second timeout is optimized to prevent carrier auto-responses and voicemail systems from marking the call as complete, which would prevent it from routing back to the AI.

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SMS Notifications for Missed Transfers

When a transferred call isn’t answered, Maple automatically sends an SMS notification to alert staff about the missed call. Number Priority:
  1. SMS number (if configured in dashboard)
  2. Handoff number (fallback if no SMS number provided)
Automatic Validation:
  • Maple checks the line type before sending SMS
  • Text messages are not sent to landlines
  • Only valid mobile numbers receive notifications
Configure your SMS number in the dashboard to ensure staff receive missed call notifications. If no SMS number is provided, the system will use your handoff number as a fallback.

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Next Steps