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Connect Maple directly to your SpotOn POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your SpotOn system.
SpotOn integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to SpotOn
  • ✅ Maple Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information

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Setup Process

1

Start KYC Verification

Submit business verification documents to enable payment processing.
2

Connect SpotOn Account

Authorize Maple to access your SpotOn system through OAuth. You’ll be redirected to SpotOn to approve the connection.
3

Select Locations

Choose which SpotOn locations to enable for Maple ordering.
4

Menu Sync

Your SpotOn menu syncs automatically. Verify that items, modifiers, and prices imported correctly.
5

Test Integration

Place test orders to verify the full order flow from call to kitchen.

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KYC Requirements

Submit the following documents:
  • Business registration (LLC, Corp, etc.)
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check
KYC processing takes 2-3 business days. Start this immediately to avoid delays.

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Connecting SpotOn

SpotOn uses OAuth for authorization:
  1. Go to Orders Module → POS Integration
  2. Select SpotOn from the available options
  3. Click Connect SpotOn Account
  4. You’ll be redirected to SpotOn’s login page
  5. Enter your SpotOn credentials and approve Maple’s access
  6. You’ll be redirected back to the Maple dashboard
You need SpotOn admin permissions to authorize the integration. Contact your SpotOn administrator if you don’t have access.
Your SpotOn menu syncs automatically to Maple:
  • ✅ All menu items and prices
  • ✅ Modifiers and option groups
  • ✅ Categories and organization
  • ✅ Item availability updates
  • ✅ Price changes
Menu changes should be made in SpotOn. Changes sync to Maple automatically.

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Payment Processing

SpotOn integration uses CyberSource for payment processing:
  • Credit/debit card support
  • Secure tokenized transactions
  • PCI-compliant processing
Pay-in-store is not available for SpotOn orders. All orders require upfront card payment.

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Payment Rules

Order TypePayment Options
PickupCard required upfront
DeliveryCard required upfront

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Order Management

Maple orders appear in SpotOn as:
  • Source: “Maple - Phone” or “Maple - SMS”
  • Standard SpotOn order format
  • Full reporting integration
  • Kitchen display compatible

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Order Flow

  1. Customer places order via Maple (phone or SMS)
  2. Order appears in SpotOn immediately
  3. Kitchen receives the order via display or printer
  4. Standard SpotOn workflow applies

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Multi-Location Support

For restaurants with multiple locations:
  • Configure each location separately
  • Different menus per location
  • Location-specific pricing
  • Centralized reporting available

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Troubleshooting

  • Confirm the integration is active in the Maple dashboard - Check that SpotOn is online - Verify the correct location is selected - Review error logs in the dashboard
  • Verify payment settings are configured correctly - Check processor status - Review decline reasons in the dashboard - Confirm customer card details are valid
  • Re-authorize the SpotOn connection from the dashboard - Go to Orders Module → POS Integration → Reconnect

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Support

  • SpotOn Support: Contact your SpotOn representative
  • Maple Support: Text (646) 444-1357

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Next Steps

Configure Payments

Set up payment processing

Configure Delivery

Set up delivery zones and fees