Skip to main contentSolutions for common Maple Voice Core issues.
Call Quality Issues
Problem: Poor audio quality
Solutions:
- Check internet connection
- Verify bandwidth (minimum 100kbps per call)
- Test from different phone
- Contact support if persistent
Problem: Calls dropping
Solutions:
- Check for service outages
- Verify account status
- Review call logs for patterns
- Check concurrent call limits
AI Response Issues
Solutions:
- Review FAQ accuracy
- Check for outdated FAQs
- Update store hours
- Verify special announcements
Problem: AI doesn’t understand questions
Solutions:
- Add question variations
- Review failed queries in logs
- Add more FAQs
- Adjust voice configuration
Phone Number Issues
Problem: Number not working
Solutions:
- Verify number is active
- Check account billing
- Test forwarding rules
- Confirm porting complete
Problem: Can’t receive SMS
Solutions:
- Check A2P registration status
- Verify SMS enabled
- Test with different carriers
- Review message logs
Configuration Issues
Problem: Changes not taking effect
Solutions:
- Allow 5 minutes for propagation
- Clear browser cache
- Check save confirmation
- Verify correct location (multi-location)
Getting Help
