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Connect Maple directly to your NCR Aloha Essentials POS for streamlined order processing.
NCR Aloha Essentials integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to NCR Aloha Essentials
  • ✅ Maple Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information
  • ✅ Aloha Essentials site ID

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Setup Process

1

Start KYC Verification

Submit business verification documents
2

API Authorization

Generate and provide API credentials
3

Connect Account

Link your Aloha Essentials account
4

Menu Configuration

Import menu and verify setup
5

Test Orders

Validate integration with test orders

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KYC Requirements

Submit the following documents:
  • Business registration documents
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank account verification

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Key Differences from Aloha Cloud

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Simplified Setup

  • Streamlined configuration process
  • Essential features focused
  • Faster deployment timeline
  • Single-location optimized
  • Direct menu import
  • Basic modifier support
  • Simple category structure
  • Manual 86’d item management

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Configuration Options

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Basic Settings

  • Store hours
  • Prep times
  • Payment methods
  • Order types (pickup/delivery)
What syncs from Aloha Essentials:
  • Menu items and prices
  • Basic modifiers
  • Categories
  • Combo meals
Complex modifier groups may require manual configuration in Maple.

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Order Processing

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How Orders Appear

  • Identified as external orders
  • Customer name and phone
  • Items with modifications
  • Special instructions field

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Payment Handling

  • Credit card processing
  • Cash on pickup option
  • Gift card support (if enabled)
  • House accounts (if configured)

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Common Setup Issues

  • Confirm API credentials
  • Check network connectivity
  • Verify site ID correct
  • Update prices in Aloha
  • Re-sync menu in Maple
  • Check for active promotions

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Best Practices

Keep your menu simple and well-organized for best voice ordering experience.
Test ordering flow weekly to catch any sync issues early.

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Support Resources

  • NCR Support: Your NCR representative
  • Maple Support: Text (646) 444-1357
  • Quick Help: Check dashboard FAQ

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Next Steps