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Connect Maple to your NCR Aloha Essentials POS through StreamOrders, Maple’s ordering relay, for streamlined order processing.
Card payments run through Stripe and need business verification (KYC). Stripe sets how long the review takes, and some businesses wait a few days.

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Prerequisites

Before starting, ensure you have:
  • ✅ An NCR Voyix (Aloha Essentials) site connected to StreamOrders, Maple’s ordering relay
  • ✅ A Maple Pro plan, which includes phone ordering and POS integrations
  • ✅ Business documentation for KYC
  • ✅ Bank account information

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Setup Process

1

Start KYC Verification

Submit business verification documents
2

Connect Through StreamOrders

Open StreamOrders from the Maple dashboard
3

Connect Account

Link your Aloha Essentials site to StreamOrders
4

Menu Configuration

Import menu and verify setup
5

Test Orders

Validate integration with test orders

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KYC Requirements

Submit the following documents:
  • Business registration documents
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank account verification

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Key Differences from Aloha Cloud

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Simplified Setup

  • Streamlined configuration process
  • Essential features focused
  • Faster deployment timeline
  • Menu import through StreamOrders
  • Modifier groups, including nested ones
  • Simple category structure
  • Items you 86 reach Maple through StreamOrders, usually within minutes

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Configuration Options

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Basic Settings

  • Store hours
  • Prep times
  • Payment methods
  • Order types (pickup/delivery)
What syncs from Aloha Essentials through StreamOrders:
  • Menu items and prices
  • Modifiers
  • Categories
Menu changes are made in your POS; edits made in Maple are replaced on the next sync.

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Order Processing

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How Orders Appear

  • Identified as external orders
  • Customer name and phone
  • Items with modifications
  • Special instructions field

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Payment Handling

  • Credit card processing through a Stripe payment link
  • Pay in store for pickup orders

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Common Setup Issues

  • Confirm your Aloha Essentials site is connected in StreamOrders - Check network connectivity
  • Update prices in Aloha - Publish the menu again from StreamOrders - Check for active promotions

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Best Practices

Keep your menu simple and well-organized for best voice ordering experience.
Test ordering flow weekly to catch any sync issues early.

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Support Resources

  • NCR Support: Your NCR representative
  • Maple Support: Text +1 929 543 0229
  • Quick Help: Check dashboard FAQ

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Next Steps