General questions
Which POS systems are supported?
Which POS systems are supported?
Toast, Square, Clover, SpotOn, Smile, SkyTab, NCR Aloha, NCR Voyix, Quantic, Tray, and Chowbus. Manual setup is
available for unsupported systems.
Do I need KYC verification?
Do I need KYC verification?
Yes for all integrations except Quantic. KYC typically takes 2-3 business days.
How long does setup take?
How long does setup take?
With KYC: 2-3 business days. Without KYC (Quantic): same day.
Can customers modify orders after placing?
Can customers modify orders after placing?
No, orders must be cancelled and re-placed for modifications.
Do you support delivery?
Do you support delivery?
Yes. Maple supports delivery through the Maple Fleet (DSP) network and BYOF (Bring Your Own Fleet). You can
configure delivery zones, fees, and minimum order amounts. See the delivery configuration
guide.
Payment questions
What payment methods are accepted?
What payment methods are accepted?
Credit/debit cards (Visa, Mastercard, Amex, Discover) via secure payment links. Pay-in-store is available for pickup
orders on supported POS systems. If auto-convert is enabled and a customer doesn’t pay their payment link after
reminders, the order can be automatically switched to pay in store so it still reaches the kitchen. See payment
methods configuration for details.
Which POS systems support pay-in-store?
Which POS systems support pay-in-store?
Toast, Clover, NCR Aloha, NCR Voyix, Quantic, Tray, and Chowbus support pay-in-store for pickup orders. Square,
SkyTab, Smile, and SpotOn require upfront card payment.
Are there processing fees?
Are there processing fees?
Payment processing is included in your Maple plan.
How are tips handled?
How are tips handled?
Tips can be suggested and collected as part of the payment link. Tip amounts are reported in your dashboard and POS.
Menu questions
How do I update my menu?
How do I update my menu?
Can I set items as unavailable?
Can I set items as unavailable?
Do modifiers sync from POS?
Do modifiers sync from POS?
Yes, all modifiers and options sync automatically from your POS.
Delivery questions
Does Maple provide delivery drivers?
Does Maple provide delivery drivers?
Yes, through the Maple Fleet delivery network (powered by First Delivery). You can also use your own drivers (BYOF).
How do I set up delivery zones?
How do I set up delivery zones?
Configure delivery zones in your store’s delivery settings. You can use circle zones (radius-based) or polygon zones
(custom boundaries). See the delivery configuration guide.
Can customers pay in store for delivery orders?
Can customers pay in store for delivery orders?
No. Delivery orders always require upfront card payment regardless of POS system.