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Common questions about the Orders Module and order taking functionality.

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General questions

Toast, Square, Clover, SpotOn, Smile, Shift4 Dine (formerly SkyTab), NCR Aloha, NCR Voyix, Quantic, Tray, Chowbus, and Genius. Manual setup is available for unsupported systems.
Only for systems whose card payments run through Stripe: Square, Clover, NCR Aloha, NCR Voyix, Tray, manual setup, and Toast locations still connected through StreamOrders. Toast, SpotOn, Shift4 Dine, Smile, Quantic and Chowbus take payments through their own systems. Stripe sets how long the review takes.
Without KYC, often the same day. With Stripe KYC, it depends on how long Stripe takes to review.
No, orders must be cancelled and re-placed for modifications.
Yes. Maple supports delivery through the Maple Fleet (DSP) network and BYOF (Bring Your Own Fleet). You can configure delivery zones, fees, and minimum order amounts. See the delivery configuration guide.

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Payment questions

Credit/debit cards (Visa, Mastercard, Amex, Discover) via secure payment links. Pay-in-store is available for pickup orders on supported POS systems. If auto-convert is enabled and a customer doesn’t pay their payment link after reminders, the order can be automatically switched to pay in store so it still reaches the kitchen. See payment methods configuration for details.
Toast, Shift4 Dine (formerly SkyTab), Clover, NCR Aloha, NCR Voyix, Quantic, Tray, Chowbus, and the other supported POS systems accept pay-in-store orders. Square, Smile, SpotOn, and Qu require upfront card payment.
Payment processing is included in your Maple plan.
Tips can be suggested and collected as part of the payment link. Tip amounts are reported in your dashboard and POS.
POS-integrated merchants: update in your POS and changes sync automatically. Manual setup merchants: update in the Maple dashboard.
Yes, mark items as 86’d in real-time from your POS or dashboard.
Yes, all modifiers and options sync automatically from your POS.

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Delivery questions

Yes, through the Maple Fleet delivery network (powered by First Delivery). You can also use your own drivers (BYOF).
Configure delivery zones in your store’s delivery settings. You can use circle zones (radius-based) or polygon zones (custom boundaries). See the delivery configuration guide.
Only when your own drivers deliver the order, and only on POS systems that support pay in store — then the customer can pay on delivery. All other deliveries, including Maple Fleet, require upfront card payment.

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Next Steps