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Documentation Index

Fetch the complete documentation index at: https://docs.maple.inc/llms.txt

Use this file to discover all available pages before exploring further.

Support resources, contact options, and how to handle urgent issues.

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Contacting Support

We’re here to help! Here’s how to reach us:
  • Email: hello@maple.inc
  • Text or call: +1 (929) 543-0229
  • In-app chat: Click the chat bubble in the bottom right corner of your dashboard
  • Help Center: docs.maple.inc
Live support hours: Monday–Friday, 9 AM – 6 PM EST While we don’t offer 24/7 live support, we always aim to respond to all support questions within 24 hours — and often much sooner.  If you reach out outside of business hours, leave us a voicemail or send a message with a description of your issue and the steps you’ve already taken, and we’ll get back to you as soon as possible.

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Urgent Issues — How to Pause or Adjust Your Agent\

If something isn’t working as expected and you need to act quickly — like orders printing incorrectly, the agent behaving unexpectedly, or any other urgent issue — you have a couple of options to get things under control.\

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**Option 1 — Disable Call Forwarding **

The quickest way to pause Maple entirely is to disable call forwarding directly from your restaurant’s main phone:
  1. Pick up your restaurant’s main phone
  2. Dial *73
  3. Wait for a confirmation tone and hang up
Your calls will immediately return to your normal phone line as if Maple was never there. When you’re ready to turn Maple back on, just dial *72 followed by your Maple agent number.\

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Option 2 — Adjust Your Agent Without Turning It Off

If you’d prefer to keep Maple answering calls but need to limit what it does, you can make quick adjustments directly from your dashboard under AI Agents: 1. Enable Ring Staff First:  Go to AI Agents → Call Handling → Ring Staff First and toggle it on. Calls will ring your staff first — Maple only takes over if no one answers.\ 2. Turn off order taking:  Go to AI Agents → Orders and toggle off → Pickup Orders, Scheduled Orders, and any delivery options.  This stops the agent from accepting new orders while still answering calls.\ 3. Update your welcome message:  Go to AI Agents → Message and update the welcome message to something like: “Thank you for calling [Restaurant Name]! We’re unable to take phone orders right now, but our team is here at the restaurant to help you. You can also order online at [your website]. We’ll be back to normal shortly!” This keeps your customers informed and gives them an alternative while you sort things out — without having to turn everything off completely. All of these changes take effect immediately and can be reversed just as quickly.  Your dashboard is always there for you — nothing is permanent, and everything is adjustable.