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Test Your Agent Before Going Live

Once you’ve reviewed your menu, set your menu hours, and built out your knowledge base, it’s time to test your agent before going live. We recommend calling your Maple agent number directly (found in the AI Agents tab) and placing a test order as if you were a real customer. Talk to the agent, place an order, and confirm it prints correctly in your kitchen. ⚠️ Important: Maple does not have a separate test environment — test orders behave exactly like real orders and will print in your kitchen. To avoid preparing unnecessary food in your kitchen, use “Test” as the customer name when placing test orders so your staff knows to ignore them. Once everything feels right and you’re happy with how your agent sounds and performs, you’re ready to go live.

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Enabling & Disabling Call Forwarding

Call forwarding is what routes your restaurant’s main phone line to your Maple agent. This is done directly from your restaurant’s phone — Maple does not have access to your line.\ To enable call forwarding (go live):
  1. Pick up your restaurant’s main phone
  2. Dial *72 followed by your Maple agent number (no spaces)
    • Example: *729064012333
  3. Wait for a confirmation tone
  4. Hang up — calls will now route to Maple ✅
To disable call forwarding (turn Maple off):
  1. Pick up your restaurant’s main phone
  2. Dial *73
  3. Wait for a confirmation tone
  4. Hang up — calls return to your normal line ✅
Carrier variations: The exact steps may vary depending on your phone carrier. If *72 doesn’t work, contact your carrier and let them know you’re trying to forward to a hosted VoIP number. For VoIP or Google Voice systems, forwarding is managed through your provider’s admin panel rather than star codes.