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You’ve completed setup—now it’s time to go live and start serving customers with Maple! This guide covers the final steps to launch successfully.

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Pre-Launch Checklist

Before going live, ensure you’ve completed:
  • FAQs configured with essential restaurant information
  • Store hours set (including holidays/special hours)
  • Phone number ready (new number, ported, or forwarding configured)
  • Voice settings customized to match your brand
  • Test calls completed successfully
  • Staff trained on how Maple works
  • Orders Module configured (if applicable)

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Phone Number Options

Choose how customers will reach your Maple AI:
  • Use Your New AI Number
  • Port Your Number
  • Call Forwarding
Fastest option (same day)You’ll update your business profiles and listings with your new Maple AI number. This is the quickest way to get started with Maple.

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How It Works

You received a new phone number from Maple during setup. Now you’ll replace your old number with this new Maple number across all your online listings and marketing materials.

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Update Your Listings

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Google Business Profile

Log into Google Business Profile, update your primary phone number to your Maple number, and changes will appear within 24 hours.

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Your Website

Replace the phone number on all pages, update contact forms, and change click-to-call links to use your new Maple number.

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Other Business Listings

Update your number on Yelp, TripAdvisor, OpenTable, social media profiles, and any online directories where your restaurant is listed.
Keep your old number active as a backup line. Maple can escalate calls it can’t handle to this number so someone in your store can help.

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Launch Timeline

  • FAQ Only
  • Orders Module
Most FAQ-only setups go live in 2-3 days (or 1-2 weeks if porting)
1

Configure FAQs (1-2 hours)

Add your restaurant’s FAQs and customize responses
2

Customize Greetings (5-10 mins)

Set up phone greeting and text message templates
3

Update Phone Number

Choose your phone number strategy and implement
4

Go Live!

Maple starts answering customer calls and texts
5

First-Week Check-In (5-7 days)

Review performance and make adjustments

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Staff Training

Prepare your team for launch:

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What Staff Should Know

  • Orders appear in POS or via tablet/printer
  • Orders include customer phone, items, modifications, payment status
  • Staff confirms and fulfills like any other order
  • Maple handles most calls automatically
  • Staff only answers if Maple transfers (complex issues, complaints)
  • Maple announces transfers before connecting
  • AI answers immediately, 24/7
  • Customers can place orders, ask questions, get info
  • Natural conversation, not robotic
  • “Is this a robot?” - Yes, an AI assistant helping us serve you better
  • How to update menu/hours - Via Maple dashboard
  • How to handle order issues - Same process as current orders

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Launch Day

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Steps

  1. Soft Launch First (Recommended)
    • Start with limited hours (lunch or dinner only)
    • Monitor first 10-20 calls closely
    • Make quick adjustments to FAQs
    • Gradually expand to full hours
  2. Monitor Performance
    • Check dashboard for call volume
    • Listen to call recordings
    • Review failed queries
    • Adjust FAQs based on gaps
  3. Communicate with Customers
    • Social media announcement (optional)
    • In-store signage about new AI assistant
    • Email to regulars (if you have list)

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First Week Focus

  • Review call transcripts daily
  • Add missing FAQs you discover
  • Refine answers that need improvement
  • Monitor order accuracy (Orders Module)
  • Check customer satisfaction signals
Remember: Your AI is like a new employee. It learns and improves as you train it with more FAQs and refinements.

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Troubleshooting Launch Issues

  • Verify phone number is active
  • Check forwarding rules (if using forwarding)
  • Confirm number porting completed
  • Test by calling from personal phone
  • Review and update FAQs immediately
  • Check for outdated information
  • Add missing question variations
  • Update store hours if incorrect
  • Verify POS integration is active
  • Check POS system is online
  • Review error logs in dashboard
  • Contact support if persistent
  • Review calls being transferred
  • Add FAQs for common transferred questions
  • Adjust transfer rules if too aggressive
  • Train AI on edge cases
  1. Communicate with Customers
    • Social media announcement (optional)
    • In-store signage about new AI assistant
    • Email to regulars (if you have list)
You can promote your AI assistant by highlighting the customer benefits: never getting a busy signal, ordering anytime (even after hours), instant answers to common questions, and faster service during rush times. Share this on social media, your website, in-store signage, or email newsletters.

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Post-Launch Support

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First-Week Check-In

We’ll review your performance after 5-7 days:
  • Call volume and containment rate
  • Most common questions
  • FAQ gaps to fill
  • Order accuracy (if applicable)
  • Customer satisfaction signals

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Ongoing Optimization

Continue improving your AI:
  • Weekly FAQ reviews
  • Monthly performance check-ins
  • Seasonal menu/info updates
  • Staff feedback incorporation

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Getting Help

  • Dashboard: Monitor real-time performance
  • Email: hello@maple.inc
  • Documentation: Browse our guides
  • Emergency: Contact via dashboard

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Next Steps

Monitor Dashboard

Track performance and insights

Optimize FAQs

Continue training your AI

Add Orders Module

Enable order-taking (if not already)

Best Practices

Learn optimization tips