Store Hours Configuration

Configure your store’s operating hours so your voice AI knows when you’re open and can provide accurate information to customers.

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How Store Hours Work

Store hours determine what your AI can do and which tools it has access to. The AI’s capabilities change based on:

• Whether the store is currently open or closed
• Whether you have menus configured
• Whether menus are currently active (within menu hours)
• Whether ordering is enabled (pickup_order or phone_order)

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AI Behavior Based on Store Status

When pickup_order or phone_order is enabled, your AI’s capabilities vary based on store and menu status:

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Store Open with Active Menus

• Scenario: Store has menus, is open, and menus are active
• Capabilities: Can answer detailed menu questions, take orders, provide FAQ information, share links, and transfer calls

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Store Open with Inactive Menus

• Scenario: Store has menus, is open, but menu hours have ended (menu hours end earlier than store hours)
• Capabilities: Can provide general menu recommendations, answer FAQ questions, share links, and transfer calls

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Store Closed with Active Menus

• Scenario: Store has menus, is closed, but menus are still active (unrealistic configuration where menu hours extend beyond store hours)
• Capabilities: Can provide general menu recommendations, answer FAQ questions, and share links
• Note: Call passthrough is disabled when store is closed

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Store Closed with Inactive Menus

• Scenario: Store has menus, is closed, and menus are inactive
• Capabilities: Can provide general menu recommendations, answer FAQ questions, and share links

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Store Open, No Menus

• Scenario: Store has no menus configured, is open
• Capabilities: Can answer FAQ questions, share links, and transfer calls (FAQ-only mode)

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Store Closed, No Menus

• Scenario: Store has no menus configured, is closed
• Capabilities: Can answer FAQ questions and share links (FAQ-only mode)

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Setting Up Store Hours

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Navigate to Store Hours

1. Click Locations in the sidebar
2. Select your store location
3. Click the Store Hours tab

You’ll see a table showing each day of the week. Days with warning icons (⚠️) indicate the store is closed on those days. Click Add Store Hours on the right side of any day to configure that day’s schedule. In the configuration popup, set when your store opens and closes for the day (your actual operating hours, not when you stop taking orders). Toggle Open For Business off for days you’re closed. Hour Gaps are for split shifts or breaks during the day (e.g., closing between lunch and dinner service). Click + Add Hour Gap to add a break period with start and end times. Once you’ve configured the day, click Save Store Hours. You’ll see the day update with a checkmark (✓) and the times displayed. Note the red door update when the location is marked as closed.

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Best Practices

Store Hours vs Menu Hours

• Set your actual closing time in store hours
• Use menu availability times to indicate last call for orders
• The AI’s capabilities automatically adjust based on these settings

Split Shifts

• Use hour gaps for lunch/dinner restaurants
• Example: Open 11 AM - 2 PM (lunch), gap from 2 PM - 5 PM, reopen 5 PM - 9 PM (dinner)

FAQ Management

• Remove regular store hours from FAQs (no longer needed)
• Keep holiday hours in FAQs for special scheduling
• The AI automatically uses configured store hours for regular operations

Consistent Updates

• Update store hours before holidays or special events
• Keep them in sync with your actual operating schedule
• Review weekly to ensure accuracy

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Next Steps