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Connect Maple directly to your Smile POS system for seamless order processing.
Smile integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to Smile
  • ✅ Maple Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information

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Setup Process

1

Start KYC Verification

Submit business verification documents
2

Complete Gravity Onboarding

Smile uses Gravity as its payment processor. During onboarding, Maple connects your Smile account to Gravity for payment processing. This step must be completed before orders can be submitted to Smile.
3

Connect Smile Account

Authorize Maple to access your Smile system
4

Configure Locations

Select which locations to enable
5

Menu Sync

Verify menu imported correctly
6

Test Integration

Place test orders to verify setup

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KYC Requirements

Same as other integrated POS systems:
  • Business registration documents
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check

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Payment Processing

Smile requires all orders to be paid before they are submitted to the POS. Pay-in-store is not supported with Smile.
Smile uses Gravity as its payment provider. When a customer places an order:
  1. Customer receives a payment link via SMS
  2. Customer pays through the Gravity-powered checkout page
  3. Once payment is confirmed, the order is submitted to Smile
  4. The order appears in your Smile POS with payment already applied
If Gravity onboarding is not complete, orders cannot be submitted to Smile. Ensure the onboarding process has fully completed before going live. Your Smile menu syncs to Maple via webhooks:
  • All menu items and prices
  • Modifiers and options
  • Categories and organization
  • Real-time availability updates
Menu sync is webhook-based, so updates from Smile may take a few moments to appear in Maple. If your menu doesn’t appear after setup, wait a few minutes for the webhook to process.

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Order Management

Maple orders appear in Smile as:
  • Source: “Maple - Phone” or “Maple - SMS”
  • Standard Smile orders
  • Full reporting integration

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Troubleshooting

Verify that Gravity onboarding is complete. Smile requires payment via Gravity before order submission. Check the Maple dashboard for any onboarding errors.

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Support

For Smile-specific issues, contact your Smile representative. For Maple integration support, text (646) 444-1357.

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Next Steps