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Connect Maple directly to your Smile POS system for seamless order processing.
Smile is offered to Gravity merchants. Taking card payments needs your Gravity payment onboarding to be complete.

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Prerequisites

Before starting, ensure you have:
  • ✅ A Smile POS on a Gravity merchant account, and your Smile MID
  • ✅ A Maple Pro plan, which includes phone ordering and POS integrations

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Setup Process

1

Complete Gravity Onboarding

Smile uses Gravity as its payment processor. During onboarding, Maple connects your Smile account to Gravity for payment processing. This step must be completed before orders can be submitted to Smile.
2

Enter Your Smile MID

Enter your Smile MID in Maple to link your Smile location
3

Menu Sync

Verify menu imported correctly
4

Test Integration

Place test orders to verify setup

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Payment Processing

Smile requires all orders to be paid before they are submitted to the POS. Pay-in-store is not supported with Smile.
Smile uses Gravity as its payment provider. When a customer places an order:
  1. Customer receives a payment link via SMS
  2. Customer pays through the Gravity-powered checkout page
  3. Once payment is confirmed, the order is submitted to Smile
  4. The order appears in your Smile POS with payment already applied
If Gravity onboarding is not complete, orders cannot be submitted to Smile. Ensure the onboarding process has fully completed before going live. When Maple asks for your menu, Smile sends it back to Maple:
  • All menu items and prices
  • Modifiers and options
  • Categories and organization
  • Item availability
Smile does not send menu and availability changes as you make them. They reach Maple when the menu resyncs, which you can start with Resync Menu on the Menus page. If your menu doesn’t appear after setup, wait a few minutes for Smile to send it.

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Order Management

Maple orders appear in Smile as:
  • Standard Smile orders, with the Gravity payment already applied
  • Full reporting integration
Maple cannot cancel an order once it reaches Smile; cancel it in Smile.

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Troubleshooting

Verify that Gravity onboarding is complete. Smile requires payment via Gravity before order submission. Check the Maple dashboard for any onboarding errors.

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Support

For Smile-specific issues, contact your Smile representative. For Maple integration support, text +1 929 543 0229.

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Next Steps