Dashboard Sections
Home
- Real-time call status
- Daily metrics summary
- Quick actions
- System health indicators
Analytics
- Call volume trends
- Common topics
- Customer satisfaction metrics
- Performance insights
Call Logs
- Recent calls list
- Call recordings and transcripts
- Customer information
- Outcome tracking
Settings
Access to all configuration:- Maple Voice Core settings
- Orders Module settings
- Team management
- Billing and plan
Key Metrics
Call Metrics
- Total calls today/week/month
- Average call duration
- Containment rate
- Transfer rate
Orders Metrics (if enabled)
- Orders taken
- Average order value
- Conversion rate
- Popular items
System Health
- Uptime status
- Response time
- Error rate
- API status
Navigation Tips
Quick Actions
Common tasks available from the dashboard:- Test your voice AI
- Update FAQs
- View recent orders
- Check system status
Filters and Date Ranges
- Use date pickers to analyze specific periods
- Filter by location (multi-location accounts)
- Export data for external analysis
User Roles
Admin
- Full access to all features
- Can manage team members
- Billing access
- System configuration
Manager
- View analytics and reports
- Update FAQs
- Cannot change billing
Viewer
- Read-only access
- View reports
- Cannot make changes
Mobile Access
The dashboard is fully responsive:- View key metrics on mobile
- Receive push notifications
- Access call logs
- Monitor real-time status
Some advanced features may require desktop access for optimal experience.
Customization
Dashboard Widgets
- Drag and drop to rearrange
- Show/hide widgets
- Customize metric displays
- Save layouts
Notifications
Configure alerts for:- High call volume
- System issues
- Order milestones
- Failed calls
Getting Help
- Help Center: Click the ? icon
- Guided Tours: Available for new features
- Support Chat: Bottom-right corner
- Documentation: Links throughout dashboard