Key sections
Locations
Manage your store locations:- View and edit location details
- Configure store hours per location
- Manage phone numbers and handoff settings
- Enable/disable features per location
Calls & QA
Monitor and review calls:- Recent calls list with recordings and transcripts
- Call quality review tools
- Difficult Words management (word boosters for better transcription)
- Performance tracking per store
FAQs
Manage your AI’s knowledge base:- Add, delete, and review FAQs
- Generate FAQs from your website using AI
- View FAQ usage analytics
- Track which questions are being asked
Orders (if enabled)
Track order performance:- Order history and details
- Order status tracking
- Payment status and details
- Customer information
Settings
Access to all configuration:- Merchant account settings
- Billing and plan management
- Team management and user roles
- POS integration settings
- Phone number management (porting, new numbers)
Key metrics
Call metrics
- Total calls (daily/weekly/monthly)
- Call duration
- Containment rate (calls handled without transfer)
- Transfer rate
Orders metrics (if enabled)
- Orders taken
- Average order value
- Payment status breakdown
- Popular items
User roles
Admin
- Full access to all features
- Can manage team members
- Billing access
- System configuration
Manager
- View analytics and reports
- Update FAQs
- Cannot change billing
Viewer
- Read-only access
- View reports
- Cannot make changes
Mobile access
The dashboard is responsive and works on mobile devices for monitoring key metrics, viewing call logs, and checking order status.Some advanced configuration features are best used on desktop.