Order Processing Issues
Orders not appearing in POS
Solutions:- Verify POS integration active
- Check POS online status
- Review error logs
- Confirm location mapping
- Test with simple order
Payment failures
Solutions:- Verify card details
- Check processing limits
- Review decline codes
- Confirm KYC approved
- Test with different card
Menu Issues
Menu not syncing
Solutions:- Wait 5 minutes for sync
- Check POS connection
- Verify menu published in POS
- Review sync logs
- Manual refresh
Wrong prices showing
Solutions:- Update in POS first
- Check for active promotions
- Verify tax settings
- Review price levels
- Clear cache
Integration Issues
Can’t connect POS
Solutions:- Verify credentials
- Check permissions
- Review API limits
- Test in sandbox
- Contact POS support
KYC verification delays
Solutions:- Check document clarity
- Verify all required docs
- Confirm information matches
- Resubmit if rejected
- Contact support
Customer Issues
Can’t complete order
Solutions:- Check minimum amounts
- Verify delivery zone
- Review payment settings
- Test order flow
- Check item availability