Skip to main contentSolutions for common Orders Module issues.
Order Processing Issues
Orders not appearing in POS
Solutions:
- Verify POS integration active
- Check POS online status
- Review error logs
- Confirm location mapping
- Test with simple order
Payment failures
Solutions:
- Verify card details
- Check processing limits
- Review decline codes
- Confirm KYC approved
- Test with different card
Solutions:
- Wait 5 minutes for sync
- Check POS connection
- Verify menu published in POS
- Review sync logs
- Manual refresh
Wrong prices showing
Solutions:
- Update in POS first
- Check for active promotions
- Verify tax settings
- Review price levels
- Clear cache
Integration Issues
Can’t connect POS
Solutions:
- Verify credentials
- Check permissions
- Review API limits
- Test in sandbox
- Contact POS support
KYC verification delays
Solutions:
- Check document clarity
- Verify all required docs
- Confirm information matches
- Resubmit if rejected
- Contact support
Customer Issues
Can’t complete order
Solutions:
- Check minimum amounts
- Verify delivery zone
- Review payment settings
- Test order flow
- Check item availability
Next Steps
