> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Core Troubleshooting

> Resolve common Maple Voice Core issues

Solutions for common Maple Voice Core issues.

## Call Quality Issues

### Problem: Poor audio quality

**Solutions:**

* Check internet connection
* Verify bandwidth (minimum 100kbps per call)
* Test from different phone
* Contact support if persistent

### Problem: Calls dropping

**Solutions:**

* Check for service outages
* Verify account status
* Review call logs for patterns
* Check concurrent call limits

## AI Response Issues

### Problem: Incorrect information

**Solutions:**

* Review FAQ accuracy
* Check for outdated FAQs
* Update store hours
* Verify special announcements

### Problem: AI doesn't understand questions

**Solutions:**

* Add question variations
* Review failed queries in logs
* Add more FAQs
* Adjust voice configuration

## Phone Number Issues

### Problem: Number not working

**Solutions:**

* Verify number is active
* Check account billing
* Test forwarding rules
* Confirm porting complete

### Problem: Can't receive SMS

**Solutions:**

* Check A2P registration status
* Verify SMS enabled
* Test with different carriers
* Review message logs

## Configuration Issues

### Problem: Changes not taking effect

**Solutions:**

* Allow 5 minutes for propagation
* Clear browser cache
* Check save confirmation
* Verify correct location (multi-location)

## Getting Help

* Check [system status](https://status.maple.inc)
* Review [documentation](/voice-core/overview)
* Contact support: [hello@maple.inc](mailto:hello@maple.inc)
* Emergency: Call support line