> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Chowbus

> Connect Maple to your Chowbus POS system for automatic order processing

Connect Maple directly to your Chowbus POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Chowbus system.

<Info>Chowbus integration requires KYC verification, which typically takes 2-3 business days.</Info>

## Prerequisites

Before starting, ensure you have:

* ✅ Admin access to Chowbus
* ✅ Maple Voice Core configured
* ✅ Business documentation for KYC
* ✅ Bank account information
* ✅ Chowbus API credentials

## Setup Process

<Steps>
  <Step title="Start KYC Verification">Submit business verification documents to enable payment processing.</Step>
  <Step title="Enter Chowbus Credentials">Provide your Chowbus API credentials to connect your account.</Step>
  <Step title="Configure Locations">Select which locations to enable for Maple ordering.</Step>

  <Step title="Menu Sync">
    Your Chowbus menu syncs automatically. Verify that items, modifiers, categories, and prices imported correctly.
  </Step>

  <Step title="Test Integration">Place test orders to verify the full order flow.</Step>
</Steps>

## KYC Requirements

Submit the following documents:

* Business registration (LLC, Corp, etc.)
* EIN or Tax ID letter
* Owner's government-issued ID
* Bank statement or voided check

<Warning>KYC processing takes 2-3 business days. Start this immediately to avoid delays.</Warning>

## Connecting Chowbus

Chowbus uses credential-based authentication:

1. Go to **Orders Module** → **POS Integration**
2. Select **Chowbus** from the available options
3. Enter your Chowbus API credentials
4. Maple validates the connection and imports your menu

<Tip>Contact your Chowbus representative if you need help locating your API credentials.</Tip>

## Menu Synchronization

Your Chowbus menu syncs automatically to Maple:

* ✅ All menu items and prices
* ✅ Categories and organization
* ✅ Modifier groups and modifiers
* ✅ Item availability updates
* ✅ Multi-language menu item names (translations)

<Note>Menu changes should be made in Chowbus. Changes sync to Maple automatically.</Note>

## Payment Processing

Chowbus supports the following payment options:

* Credit/debit card processing
* Pay-in-store for pickup orders

### Payment Rules

| Order Type   | Payment Options         |
| ------------ | ----------------------- |
| **Pickup**   | Pay now or pay in store |
| **Delivery** | Card required upfront   |

## Order Management

Maple orders appear in Chowbus as:

* Source: "Maple - Phone" or "Maple - SMS"
* Standard Chowbus order format
* Full reporting integration

### Order Flow

1. Customer places order via Maple (phone or SMS)
2. Maple validates the order against your Chowbus menu
3. Order is submitted to Chowbus with line items and modifiers
4. Kitchen receives the order through your normal Chowbus workflow

## Multi-Language Support

Chowbus menus often include translations for menu items. Maple uses the English item names for voice ordering and maps them to the correct Chowbus menu items, including items with Chinese, Korean, or other language names.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Menu items not syncing">
    * Verify items are active in Chowbus - Check that categories are published - Wait 5-10 minutes for sync to complete
    * Contact support if issues persist
  </Accordion>

  <Accordion title="Orders not appearing in Chowbus">
    * Confirm the integration is active - Check that Chowbus is online and credentials are valid - Verify location
      settings - Review error logs in the dashboard
  </Accordion>

  <Accordion title="Credential issues">
    * Verify your API credentials are correct - Check that credentials haven't expired - Contact your Chowbus
      representative for new credentials if needed
  </Accordion>

  <Accordion title="Order cancellation issues">
    * Cancellation depends on the order status in Chowbus - Orders already in preparation may not be cancellable - Check
      the Maple dashboard for cancellation error details
  </Accordion>
</AccordionGroup>

## Support

* **Chowbus Support**: Contact your Chowbus representative
* **Maple Support**: Text +1 929 543 0229

## Next Steps

<CardGroup cols={2}>
  <Card title="Configure Payments" icon="credit-card" href="/orders/config/payment-methods">
    Set up payment processing
  </Card>

  <Card title="Configure Delivery" icon="truck" href="/orders/config/delivery">
    Set up delivery zones and fees
  </Card>
</CardGroup>