> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders Module FAQ

> Common questions about order taking features

Common questions about the Orders Module and order taking functionality.

## General questions

<AccordionGroup>
  <Accordion title="Which POS systems are supported?">
    Toast, Square, Clover, SpotOn, Smile, SkyTab, NCR Aloha, NCR Voyix, Quantic, Tray, and Chowbus. Manual setup is
    available for unsupported systems.
  </Accordion>

  <Accordion title="Do I need KYC verification?">
    Yes for all integrations except Quantic. KYC typically takes 2-3 business days.
  </Accordion>

  <Accordion title="How long does setup take?">With KYC: 2-3 business days. Without KYC (Quantic): same day.</Accordion>

  <Accordion title="Can customers modify orders after placing?">
    No, orders must be cancelled and re-placed for modifications.
  </Accordion>

  <Accordion title="Do you support delivery?">
    Yes. Maple supports delivery through the Maple Fleet (DSP) network and BYOF (Bring Your Own Fleet). You can
    configure delivery zones, fees, and minimum order amounts. See the [delivery configuration
    guide](/orders/config/delivery).
  </Accordion>
</AccordionGroup>

## Payment questions

<AccordionGroup>
  <Accordion title="What payment methods are accepted?">
    Credit/debit cards (Visa, Mastercard, Amex, Discover) via secure payment links. Pay-in-store is available for pickup
    orders on supported POS systems. If auto-convert is enabled and a customer doesn't pay their payment link after
    reminders, the order can be automatically switched to pay in store so it still reaches the kitchen. See [payment
    methods configuration](/orders/config/payment-methods) for details.
  </Accordion>

  <Accordion title="Which POS systems support pay-in-store?">
    Toast, Clover, NCR Aloha, NCR Voyix, Quantic, Tray, and Chowbus support pay-in-store for pickup orders. Square,
    SkyTab, Smile, and SpotOn require upfront card payment.
  </Accordion>

  <Accordion title="Are there processing fees?">Payment processing is included in your Maple plan.</Accordion>

  <Accordion title="How are tips handled?">
    Tips can be suggested and collected as part of the payment link. Tip amounts are reported in your dashboard and POS.
  </Accordion>
</AccordionGroup>

## Menu questions

<AccordionGroup>
  <Accordion title="How do I update my menu?">
    POS-integrated merchants: update in your POS and changes sync automatically. Manual setup merchants: update in the
    Maple dashboard.
  </Accordion>

  <Accordion title="Can I set items as unavailable?">
    Yes, mark items as 86'd in real-time from your POS or dashboard.
  </Accordion>

  <Accordion title="Do modifiers sync from POS?">
    Yes, all modifiers and options sync automatically from your POS.
  </Accordion>
</AccordionGroup>

## Delivery questions

<AccordionGroup>
  <Accordion title="Does Maple provide delivery drivers?">
    Yes, through the Maple Fleet delivery network (powered by First Delivery). You can also use your own drivers (BYOF).
  </Accordion>

  <Accordion title="How do I set up delivery zones?">
    Configure delivery zones in your store's delivery settings. You can use circle zones (radius-based) or polygon zones
    (custom boundaries). See the [delivery configuration guide](/orders/config/delivery).
  </Accordion>

  <Accordion title="Can customers pay in store for delivery orders?">
    No. Delivery orders always require upfront card payment regardless of POS system.
  </Accordion>
</AccordionGroup>

## Next Steps

* [View setup guide](/orders/overview)
* [Choose POS integration](/orders/pos/overview)
* [Contact support](mailto:hello@maple.inc)