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Documentation Index

Fetch the complete documentation index at: https://docs.maple.inc/llms.txt

Use this file to discover all available pages before exploring further.

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SkyTab by Shift4 Integration

Connect Maple directly to your SkyTab by Shift4 POS for seamless order processing.
SkyTab integration requires KYC verification, which typically takes 2-3 business days.

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Prerequisites

Before starting, ensure you have:
  • ✅ Admin access to SkyTab
  • ✅ Voice Core configured
  • ✅ Business documentation for KYC
  • ✅ Bank account information
  • ✅ SkyTab merchant ID

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Setup Process

1

Start KYC Verification

Submit business verification documents
2

Connect SkyTab Account

Authorize Maple to access your SkyTab system
3

Configure Locations

Select which locations to enable
4

Menu Sync

Verify menu imported correctly
5

Test Integration

Place test orders to verify setup

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KYC Requirements

Same as other integrated POS systems:
  • Business registration documents
  • EIN or Tax ID letter
  • Owner’s government-issued ID
  • Bank statement or voided check
KYC processing takes 2-3 business days. Start this immediately to avoid delays.

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Configuration

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SkyTab Integration Features

  • Real-time menu synchronization
  • Automatic price updates
  • Modifier and option support
  • 86’d item management
  • Multi-location support

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Payment Processing

SkyTab by Shift4 includes integrated payment processing:
  • Credit/debit card support
  • Gift card integration
  • Loyalty program compatibility
  • Contactless payment options
Your SkyTab menu automatically syncs to Maple:
  • All menu items and prices
  • Modifiers and variations
  • Categories and sections
  • Real-time availability updates
  • Special pricing and promotions
Menu changes must be made in SkyTab. Changes sync to Maple within 5 minutes.

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Order Management

Maple orders appear in SkyTab as:
  • Source: “Maple - Phone” or “Maple - SMS”
  • Standard SkyTab orders
  • Full reporting integration
  • Kitchen display compatible

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Order Flow

  1. Customer places order via Maple
  2. Order appears in SkyTab immediately
  3. Kitchen receives via display/printer
  4. Standard SkyTab workflow applies

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Multi-Location Support

For restaurants with multiple locations:
  • Configure each location separately
  • Different menus per location
  • Location-specific pricing
  • Centralized reporting available

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Troubleshooting

  • Confirm integration is active - Check SkyTab is online - Verify location settings - Review error logs in dashboard
  • Verify Shift4 payment settings - Check processor status - Review decline reasons - Confirm customer card details

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Advanced Features

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Shift4 Payments Integration

  • Seamless payment processing
  • Lower transaction fees
  • Integrated reporting
  • PCI compliance handled

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Loyalty & Marketing

  • Customer data capture
  • Loyalty point accumulation
  • Marketing campaign integration
  • Customer analytics

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Support

For SkyTab-specific issues:
  • SkyTab Support: 1-877-851-0128
  • Shift4 Support Portal: support.shift4.com
  • Maple Support: Text +1 929 543 0229

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Next Steps