Greeting Scripts
Effective Greetings
✅ “Thanks for calling [Restaurant Name], how can I help you today?” ✅ “Hi! This is [Restaurant] - are you calling about our menu, hours, or would you like to place an order?”Avoid
❌ Too long or complex greetings ❌ Too many options upfront ❌ Robotic or overly formal languageFAQ Responses
Keep It Natural
- Use conversational language
- Avoid jargon
- Be concise but complete
- Offer to help further
Examples
Good: “We’re open until 10 PM tonight. Would you like to place an order?” Avoid: “Our hours of operation are 11:00 AM to 10:00 PM.”Order Taking Scripts
Confirmation Phrases
- “I have a [item] with [modifications]”
- “That’s [quantity] [item], correct?”
- “Your total is [amount]“
Upselling Naturally
- “Would you like to add our popular appetizer?”
- “Our [item] pairs perfectly with that”
- “Don’t forget dessert!”
Error Recovery
When AI Doesn’t Understand
- “I didn’t catch that, could you repeat?”
- “Let me make sure I understood…”
- “Would you like to speak with someone?”
Closing Statements
Effective Endings
- “Your order will be ready in [time]”
- “We’ll see you soon!”
- “Thanks for choosing [Restaurant]“
Voice Personality Tips
- Match your brand voice
- Be consistent across interactions
- Use appropriate enthusiasm
- Maintain professionalism
Testing Your Scripts
- Read aloud to team
- Test with different accents
- Try edge cases
- Get customer feedback
- Iterate based on data