> ## Documentation Index > Fetch the complete documentation index at: https://docs.maple.inc/llms.txt > Use this file to discover all available pages before exploring further. # POS Troubleshooting > Solutions for POS integration issues Troubleshooting guides for each POS integration. ## Toast issues ### Common problems * **API rate limits**: Space out menu syncs * **Location mismatch**: Verify location IDs * **Menu visibility**: Check Toast menu settings * **Payment processing**: Confirm Toast Payments enabled ### Toast support * Toast Help Center: help.toasttab.com * Toast Support: 617-297-1005 ## Square issues ### Common problems * **OAuth expiration**: Reauthorize connection * **Catalog sync**: Check Square catalog * **Modifier groups**: Verify modifier setup * **Location settings**: Confirm correct location ### Square support * Square Seller Community: sellercommunity.square.com * Square Support: 1-855-700-6000 ## Clover issues ### Common problems * **API token invalid**: Clover uses OAuth tokens that refresh automatically. If you see token errors, try re-authorizing the Maple app in your Clover dashboard under **More Tools > Maple**. * **Inventory sync**: Enable inventory tracking * **Tax calculation**: Verify tax settings * **Employee permissions**: Check API access Clover tokens refresh automatically in the background. If you revoke or regenerate tokens manually in Clover, you will need to re-authorize Maple from your Clover dashboard. ### Clover support * Clover Help: help.clover.com * Clover Support: 1-855-853-8340 ## SpotOn issues ### Common problems * **OAuth expiration**: Reauthorize connection from the dashboard * **Menu sync delays**: Wait 5-10 minutes after menu changes * **Location mapping**: Verify locations are correctly mapped * **Payment failures**: Check CyberSource configuration ### SpotOn support * Contact your SpotOn representative ## Smile issues ### Common problems * **Orders not submitting to POS**: Smile requires payment via Gravity before orders can be submitted. Verify that Gravity onboarding is complete in your Maple dashboard. * **Menu not appearing**: Smile menu sync is webhook-based. Wait a few minutes after connecting. If the menu still doesn't appear, contact Maple support. * **Payment link errors**: If customers see errors on the payment page, the Gravity payment connection may need to be re-established. Check the onboarding status in the dashboard. * **Missing item or modifier**: If the POS rejects an order due to a missing item or modifier, the menu may be out of sync. Trigger a manual menu refresh from the Maple dashboard. * **Pay-in-store not available**: Smile does not support pay-in-store orders. All orders must be paid via the payment link before submission. ### Smile support * Contact your Smile representative * Maple integration support: text +1 929 543 0229 ## SkyTab issues ### Common problems * **Orders not appearing in POS**: Verify that the SkyTab installation is complete and the location is provisioned. Check the installation status in the Maple dashboard. * **Payment processing errors**: SkyTab uses Shift4 for payment processing. Ensure Shift4 onboarding is complete and the payment link is functional. * **Installation request stuck**: If the SkyTab installation request shows as pending, the Shift4 marketplace provisioning may still be in progress. Contact Maple support if it persists beyond 24 hours. * **Menu sync issues**: SkyTab menus sync automatically. Allow up to 5 minutes for changes to propagate. If items are still outdated, trigger a manual sync from the dashboard. * **Multi-location setup**: Each location requires its own SkyTab installation. Ensure each location has a unique merchant ID and has completed provisioning. * **Pay-in-store not available**: SkyTab does not support pay-in-store orders. All orders must be paid via the Shift4 payment link before submission. ### SkyTab support * SkyTab Help: support.skytab.com * Shift4 Support: 1-888-276-2108 * Maple integration support: text +1 929 543 0229 ## NCR Aloha issues ### Common problems * **Menu sync delays**: Wait 10 minutes, check Aloha settings * **Order routing**: Verify site configuration * **Payment issues**: Check processor settings ### NCR support * Contact your NCR representative ## NCR Voyix issues ### Common problems * **API credentials**: Verify credentials are current * **Menu import**: Check for complex modifier groups * **Site ID**: Confirm correct Aloha Essentials site ID ### NCR support * Contact your NCR representative ## Quantic issues ### Common problems * **Multi-location**: Map locations correctly * **Menu variations**: Set regional menus * **API limits**: Check rate limits * **Reporting delays**: Allow processing time ### Quantic support * Contact your Quantic representative ## Tray issues ### Common problems * **Credential validation**: Verify API credentials are correct and current * **Menu sections**: Check that sections are published in Tray * **Order submission**: Verify order format matches Tray requirements * **Option groups**: Confirm modifier groups are syncing correctly ### Tray support * Contact your Tray representative ## Chowbus issues ### Common problems * **Credential issues**: Verify API credentials are correct * **Menu translations**: Check that English item names are present * **Category sync**: Verify categories are published * **Order cancellation**: Some orders may not be cancellable once in preparation ### Chowbus support * Contact your Chowbus representative ## Manual setup issues ### Common problems * **Order notifications**: Check email/SMS settings * **Menu organization**: Review categories * **Payment setup**: Verify processing account * **86'd items**: Update availability regularly ## Getting help 1. Check POS-specific documentation 2. Review integration logs in the Maple dashboard 3. Test with a simple order 4. Contact Maple support: text +1 929 543 0229 5. Engage POS vendor support