> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Tray

> Connect Maple to your Tray POS system for automatic order processing

Connect Maple directly to your Tray POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Tray system.

<Info>Tray integration requires KYC verification, which typically takes 2-3 business days.</Info>

## Prerequisites

Before starting, ensure you have:

* ✅ Admin access to Tray
* ✅ Maple Voice Core configured
* ✅ Business documentation for KYC
* ✅ Bank account information
* ✅ Tray API credentials

## Setup Process

<Steps>
  <Step title="Start KYC Verification">Submit business verification documents to enable payment processing.</Step>
  <Step title="Enter Tray Credentials">Provide your Tray API credentials to connect your account.</Step>
  <Step title="Configure Locations">Select which locations to enable for Maple ordering.</Step>

  <Step title="Menu Sync">
    Your Tray menu syncs automatically. Verify that items, modifiers, and prices imported correctly.
  </Step>

  <Step title="Test Integration">Place test orders to verify the full order flow.</Step>
</Steps>

## KYC Requirements

Submit the following documents:

* Business registration (LLC, Corp, etc.)
* EIN or Tax ID letter
* Owner's government-issued ID
* Bank statement or voided check

<Warning>KYC processing takes 2-3 business days. Start this immediately to avoid delays.</Warning>

## Connecting Tray

Tray uses credential-based authentication:

1. Go to **Orders Module** → **POS Integration**
2. Select **Tray** from the available options
3. Enter your Tray API credentials
4. Maple validates the connection and imports your menu

<Tip>Contact your Tray representative if you need help locating your API credentials.</Tip>

## Menu Synchronization

Your Tray menu syncs automatically to Maple:

* ✅ All menu items and prices
* ✅ Sections and subsections
* ✅ Option groups and modifiers
* ✅ Item availability updates
* ✅ Price changes

<Note>Menu changes should be made in Tray. Changes sync to Maple automatically.</Note>

## Payment Processing

Tray supports the following payment options:

* Credit/debit card processing
* Pay-in-store for pickup orders

### Payment Rules

| Order Type   | Payment Options         |
| ------------ | ----------------------- |
| **Pickup**   | Pay now or pay in store |
| **Delivery** | Card required upfront   |

## Order Management

Maple orders appear in Tray as:

* Source: "Maple - Phone" or "Maple - SMS"
* Standard Tray order format
* Full reporting integration

### Order Flow

1. Customer places order via Maple (phone or SMS)
2. Maple validates the order against your Tray menu
3. Order is submitted to Tray
4. Kitchen receives the order through your normal Tray workflow

## Troubleshooting

<AccordionGroup>
  <Accordion title="Menu items not syncing">
    * Verify items are active in Tray - Check that sections are published - Wait 5-10 minutes for sync to complete -
      Contact support if issues persist
  </Accordion>

  <Accordion title="Orders not appearing in Tray">
    * Confirm the integration is active - Check that Tray is online and credentials are valid - Verify location settings
    * Review error logs in the dashboard
  </Accordion>

  <Accordion title="Credential issues">
    * Verify your API credentials are correct - Check that credentials haven't expired - Contact your Tray
      representative for new credentials if needed
  </Accordion>
</AccordionGroup>

## Support

* **Tray Support**: Contact your Tray representative
* **Maple Support**: Text +1 929 543 0229

## Next Steps

<CardGroup cols={2}>
  <Card title="Configure Payments" icon="credit-card" href="/orders/config/payment-methods">
    Set up payment processing
  </Card>

  <Card title="Configure Delivery" icon="truck" href="/orders/config/delivery">
    Set up delivery zones and fees
  </Card>
</CardGroup>