> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# SkyTab by Shift4

> Connect Maple to your SkyTab POS system

# SkyTab by Shift4 Integration

Connect Maple directly to your SkyTab by Shift4 POS for seamless order processing.

<Info>SkyTab integration requires KYC verification, which typically takes 2-3 business days.</Info>

## Prerequisites

Before starting, ensure you have:

* ✅ Admin access to SkyTab
* ✅ Voice Core configured
* ✅ Business documentation for KYC
* ✅ Bank account information
* ✅ SkyTab merchant ID

## Setup Process

<Steps>
  <Step title="Start KYC Verification">Submit business verification documents</Step>
  <Step title="Connect SkyTab Account">Authorize Maple to access your SkyTab system</Step>
  <Step title="Configure Locations">Select which locations to enable</Step>
  <Step title="Menu Sync">Verify menu imported correctly</Step>
  <Step title="Test Integration">Place test orders to verify setup</Step>
</Steps>

## KYC Requirements

Same as other integrated POS systems:

* Business registration documents
* EIN or Tax ID letter
* Owner's government-issued ID
* Bank statement or voided check

<Warning>KYC processing takes 2-3 business days. Start this immediately to avoid delays.</Warning>

## Configuration

### SkyTab Integration Features

* Real-time menu synchronization
* Automatic price updates
* Modifier and option support
* 86'd item management
* Multi-location support

### Payment Processing

SkyTab by Shift4 includes integrated payment processing:

* Credit/debit card support
* Gift card integration
* Loyalty program compatibility
* Contactless payment options

## Menu Synchronization

Your SkyTab menu automatically syncs to Maple:

* All menu items and prices
* Modifiers and variations
* Categories and sections
* Real-time availability updates
* Special pricing and promotions

<Note>Menu changes must be made in SkyTab. Changes sync to Maple within 5 minutes.</Note>

## Order Management

Maple orders appear in SkyTab as:

* Source: "Maple - Phone" or "Maple - SMS"
* Standard SkyTab orders
* Full reporting integration
* Kitchen display compatible

### Order Flow

1. Customer places order via Maple
2. Order appears in SkyTab immediately
3. Kitchen receives via display/printer
4. Standard SkyTab workflow applies

## Multi-Location Support

For restaurants with multiple locations:

* Configure each location separately
* Different menus per location
* Location-specific pricing
* Centralized reporting available

## Troubleshooting

<AccordionGroup>
  <Accordion title="Menu items not syncing">
    * Verify items are active in SkyTab - Check visibility settings - Wait 5-10 minutes for initial sync - Contact
      support if issues persist
  </Accordion>

  <Accordion title="Orders not appearing">
    * Confirm integration is active - Check SkyTab is online - Verify location settings - Review error logs in dashboard
  </Accordion>

  <Accordion title="Payment issues">
    * Verify Shift4 payment settings - Check processor status - Review decline reasons - Confirm customer card details
  </Accordion>
</AccordionGroup>

## Advanced Features

### Shift4 Payments Integration

* Seamless payment processing
* Lower transaction fees
* Integrated reporting
* PCI compliance handled

### Loyalty & Marketing

* Customer data capture
* Loyalty point accumulation
* Marketing campaign integration
* Customer analytics

## Support

For SkyTab-specific issues:

* **SkyTab Support**: 1-877-851-0128
* **Shift4 Support Portal**: support.shift4.com
* **Maple Support**: Text +1 929 543 0229

## Next Steps

* [Configure Payment Methods](/orders/config/payment-methods)
* [Test Your Integration](/quickstart)
* [Review Menu Optimization](/best-practices/menu-optimization)