> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Shift4 Dine (formerly SkyTab)

> Connect Maple to your Shift4 Dine (formerly SkyTab) POS system

# Shift4 Dine Integration

Connect Maple directly to your Shift4 Dine POS (formerly SkyTab) for seamless order processing.

<Info>
  Card payments run through Shift4, and your Shift4 payment setup must be finished before Maple can take cards. There is
  no separate Stripe verification.
</Info>

## Prerequisites

Before starting, ensure you have:

* ✅ Admin access to Shift4 Dine (SkyTab), using an email address that belongs to a team member on your Maple account
* ✅ A Maple Pro plan, which includes phone ordering and POS integrations
* ✅ A Shift4 payment setup for card payments

## Setup Process

<Steps>
  <Step title="Finish Shift4 Payment Setup">Finish your Shift4 payment setup</Step>

  <Step title="Install Maple">
    Install the Maple app from the Shift4 Marketplace using the email address of a team member on your Maple account.
    If the email doesn't match anyone on your Maple account, the connection never completes.
  </Step>

  <Step title="Menu Sync">Verify menu imported correctly</Step>
  <Step title="Test Integration">Place test orders to verify setup</Step>
</Steps>

## Configuration

### Shift4 Dine Integration Features

* Menu synchronization when Shift4 Dine sends a menu update
* Automatic price updates
* Modifier and option support
* 86'd item management
* Multi-location support

### Payment Processing

Shift4 Dine uses Shift4 for payment processing:

* Credit/debit cards through a Shift4 payment link Maple texts to the caller
* Pay in store for pickup orders

## Menu Synchronization

Your Shift4 Dine menu automatically syncs to Maple:

* Menu items and prices
* Modifiers and modifier sets
* Categories
* Menu schedules (each schedule becomes a Maple menu)
* Items you 86 and availability changes

<Note>
  Menu changes must be made in Shift4 Dine. Changes reach Maple when Shift4 Dine sends a menu update, and you can also
  use **Resync Menu** on the Menus page. Items you turn off disappear from the phone menu until you turn them back on.
</Note>

## Order Management

Maple orders appear in Shift4 Dine as:

* Standard Shift4 Dine orders
* Full reporting integration

### Order Flow

1. Customer places order via Maple
2. Maple sends the order to Shift4 Dine
3. Maple confirms the order once Shift4 Dine accepts it. If no acceptance arrives in time, the order is rejected
4. Standard Shift4 Dine workflow applies

Maple cannot cancel an order once it reaches Shift4 Dine; cancel it there.

## Multi-Location Support

For restaurants with multiple locations:

* Configure each location separately
* Different menus per location
* Location-specific pricing
* Centralized reporting available

## Troubleshooting

<AccordionGroup>
  <Accordion title="Menu items not syncing">
    * Verify items are active in Shift4 Dine - Check visibility settings - Wait 5-10 minutes for initial sync - Contact
      support if issues persist
  </Accordion>

  <Accordion title="Orders not appearing">
    * Confirm integration is active - Check Shift4 Dine is online - Verify location settings - Review error logs in dashboard
  </Accordion>

  <Accordion title="Payment issues">
    * Verify Shift4 payment settings - Check processor status - Review decline reasons - Confirm customer card details
  </Accordion>
</AccordionGroup>

## Advanced Features

### Shift4 Payments Integration

* Seamless payment processing
* Integrated reporting
* PCI compliance handled

## Support

For Shift4 Dine-specific issues:

* **SkyTab Support**: 1-877-851-0128
* **Shift4 Support Portal**: support.shift4.com
* **Maple Support**: Text +1 929 543 0229

## Next Steps

* [Configure Payment Methods](/orders/config/payment-methods)
* [Test Your Integration](/quickstart)
* [Review Menu Optimization](/best-practices/menu-optimization)