> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# NCR Voyix

> Connect Maple to your NCR Aloha Essentials POS system

Connect Maple directly to your NCR Aloha Essentials POS for streamlined order processing.

<Info>NCR Aloha Essentials integration requires KYC verification, which typically takes 2-3 business days.</Info>

## Prerequisites

Before starting, ensure you have:

* ✅ Admin access to NCR Aloha Essentials
* ✅ Maple Voice Core configured
* ✅ Business documentation for KYC
* ✅ Bank account information
* ✅ Aloha Essentials site ID

## Setup Process

<Steps>
  <Step title="Start KYC Verification">Submit business verification documents</Step>
  <Step title="API Authorization">Generate and provide API credentials</Step>
  <Step title="Connect Account">Link your Aloha Essentials account</Step>
  <Step title="Menu Configuration">Import menu and verify setup</Step>
  <Step title="Test Orders">Validate integration with test orders</Step>
</Steps>

## KYC Requirements

Submit the following documents:

* Business registration documents
* EIN or Tax ID letter
* Owner's government-issued ID
* Bank account verification

## Key Differences from Aloha Cloud

### Simplified Setup

* Streamlined configuration process
* Essential features focused
* Faster deployment timeline
* Single-location optimized

### Menu Management

* Direct menu import
* Basic modifier support
* Simple category structure
* Manual 86'd item management

## Configuration Options

### Basic Settings

* Store hours
* Prep times
* Payment methods
* Order types (pickup/delivery)

### Menu Import

What syncs from Aloha Essentials:

* Menu items and prices
* Basic modifiers
* Categories
* Combo meals

<Note>Complex modifier groups may require manual configuration in Maple.</Note>

## Order Processing

### How Orders Appear

* Identified as external orders
* Customer name and phone
* Items with modifications
* Special instructions field

### Payment Handling

* Credit card processing
* Cash on pickup option
* Gift card support (if enabled)
* House accounts (if configured)

## Common Setup Issues

<AccordionGroup>
  <Accordion title="Menu items missing">
    * Verify items are active in Aloha - Check category assignments - Review import logs
  </Accordion>

  <Accordion title="Orders not appearing">
    * Confirm API credentials - Check network connectivity - Verify site ID correct
  </Accordion>

  <Accordion title="Price mismatches">
    * Update prices in Aloha - Re-sync menu in Maple - Check for active promotions
  </Accordion>
</AccordionGroup>

## Best Practices

<Tip>Keep your menu simple and well-organized for best voice ordering experience.</Tip>

<Tip>Test ordering flow weekly to catch any sync issues early.</Tip>

## Support Resources

* **NCR Support**: Your NCR representative
* **Maple Support**: Text +1 929 543 0229
* **Quick Help**: Check dashboard FAQ

## Next Steps

* [Payment Configuration](/orders/config/payment-methods)
* [Test Your Setup](/quickstart)