> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# NCR Aloha

> Connect Maple to your NCR Aloha Cloud POS system

Connect Maple directly to your NCR Aloha Cloud POS for automatic order processing.

<Info>NCR Aloha Cloud integration requires KYC verification, which typically takes 2-3 business days.</Info>

## Prerequisites

Before starting, ensure you have:

* ✅ Admin access to NCR Aloha Cloud
* ✅ Maple Voice Core configured
* ✅ Business documentation for KYC
* ✅ Bank account information
* ✅ NCR Aloha Cloud API credentials

## Setup Process

<Steps>
  <Step title="Start KYC Verification">Submit business verification documents</Step>
  <Step title="Connect NCR Aloha Account">Authorize Maple to access your Aloha Cloud system</Step>
  <Step title="Configure Sites">Select which sites/locations to enable</Step>
  <Step title="Menu Import">Import and verify menu configuration</Step>
  <Step title="Test Integration">Place test orders to verify setup</Step>
</Steps>

## KYC Requirements

Required documents:

* Business registration (LLC, Corp, etc.)
* EIN or Tax ID letter
* Owner's government-issued ID
* Bank statement or voided check

<Warning>KYC processing takes 2-3 business days. Start this immediately to avoid delays.</Warning>

## Configuration

### Site Setup

* Single or multi-site configuration
* Per-location settings
* Revenue center mapping
* Kitchen routing rules

### Menu Synchronization

Automatic sync includes:

* All menu items and pricing
* Modifiers and combos
* Categories and subcategories
* Item availability status

## Order Processing

### Order Flow

1. Customer calls or texts order
2. Maple processes and validates
3. Order sent to NCR Aloha Cloud
4. Appears on kitchen display
5. Standard Aloha workflow

### Order Details

Orders appear with:

* Source identification
* Customer information
* Special instructions
* Payment status

## Advanced Features

### Multi-Revenue Centers

* Configure per revenue center
* Different menus per center
* Routing based on order type

### Reporting Integration

* Orders included in all reports
* Source tracking for analytics
* Performance metrics available

## Troubleshooting

Common issues:

* **Menu sync delays**: Wait 10 minutes, check Aloha settings
* **Order routing**: Verify site configuration
* **Payment issues**: Check processor settings

## Support

* **NCR Support**: Contact your NCR representative
* **Maple Support**: Text +1 929 543 0229
* **Documentation**: Check dashboard for guides

## Next Steps

* [Configure Payment Methods](/orders/config/payment-methods)
* [Test Your Integration](/quickstart)