> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders Module Overview

> Enable automated order-taking via phone and SMS with POS integration

The Orders Module transforms your Maple voice assistant into a full order-taking system that integrates directly with your POS. Take orders 24/7 via phone and SMS, with automatic menu syncing and payment processing.

<Info>
  The Orders Module is an add-on to Maple Voice Core. Ensure Maple Voice Core is configured before setting up orders.
</Info>

## Key features

### Order taking

* **Voice orders**: Natural conversation order-taking over the phone
* **SMS orders**: Text-based ordering for customer convenience
* **Menu intelligence**: Understands modifications, substitutions, and special requests
* **Upselling**: Intelligently suggests add-ons and promotions
* **Order confirmation**: Repeats order back for accuracy

### POS integration

* **Direct sync**: Orders appear instantly in your POS
* **Menu updates**: Automatic sync when you update your POS menu
* **Inventory aware**: Knows what's available and what's 86'd
* **Multi-location**: Support for multiple restaurant locations

### Payment processing

* **Pay by phone**: Secure card processing during the call
* **Pay via link**: Customer receives a payment link via SMS
* **Pay in store**: Option for pickup orders (supported POS systems only)
* **Tips & fees**: Automatic calculation and processing

### Delivery

* **Maple Fleet**: Third-party delivery network powered by First Delivery
* **BYOF**: Bring your own fleet — use your own delivery drivers
* **Delivery zones**: Define delivery areas with circle or polygon zones
* **Zone-based fees**: Set fees and minimums per delivery zone

## Supported POS systems

<CardGroup cols={3}>
  <Card title="Toast" icon="check" href="/orders/pos/toast">
    Full integration with KYC
  </Card>

  <Card title="Square" icon="check" href="/orders/pos/square">
    Full integration with KYC
  </Card>

  <Card title="Clover" icon="check" href="/orders/pos/clover">
    Full integration with KYC
  </Card>

  <Card title="SpotOn" icon="check" href="/orders/pos/spoton">
    Full integration with KYC
  </Card>

  <Card title="Smile" icon="check" href="/orders/pos/smile">
    Full integration with KYC
  </Card>

  <Card title="SkyTab" icon="check" href="/orders/pos/skytab">
    Full integration with KYC
  </Card>

  <Card title="NCR Aloha" icon="check" href="/orders/pos/ncr-aloha">
    Full integration with KYC
  </Card>

  <Card title="NCR Voyix" icon="check" href="/orders/pos/ncr-voyix">
    Full integration with KYC
  </Card>

  <Card title="Quantic" icon="check" href="/orders/pos/quantic">
    Full integration (no KYC)
  </Card>

  <Card title="Tray" icon="check" href="/orders/pos/tray">
    Full integration with KYC
  </Card>

  <Card title="Chowbus" icon="check" href="/orders/pos/chowbus">
    Full integration with KYC
  </Card>

  <Card title="Manual" icon="check" href="/orders/pos/manual-setup">
    No POS integration, KYC required
  </Card>
</CardGroup>

<Warning>
  KYC (Know Your Customer) verification is required for all POS integrations except Quantic. This process typically
  takes 2-3 business days.
</Warning>

## Setup process

The setup process varies based on your POS system:

### With POS integration

<Steps>
  <Step title="Complete prerequisites">Ensure Maple Voice Core is configured</Step>
  <Step title="Start KYC process">Submit business verification (except Quantic)</Step>
  <Step title="Connect POS">Authenticate and sync your POS system</Step>
  <Step title="Configure payments">Set up payment methods and rules</Step>
  <Step title="Test orders">Place test orders to verify flow</Step>
</Steps>

### Without POS integration (Manual)

<Steps>
  <Step title="Complete prerequisites">Ensure Maple Voice Core is configured</Step>
  <Step title="Start KYC process">Submit business verification</Step>
  <Step title="Build menu">Manually create menu in Maple dashboard</Step>
  <Step title="Configure payments">Set up payment processing</Step>
  <Step title="Test orders">Verify order flow and notifications</Step>
</Steps>

## Menu management

### POS-integrated merchants

* Menu syncs automatically from your POS
* Updates reflect within minutes
* Manage all changes in your POS system
* 86'd items update in real-time

### Manual setup merchants

* Build and manage menu in Maple dashboard
* Update items, prices, and availability
* Set modifiers and options
* Configure special requests handling

## Payment configuration

### Payment methods

* **Credit/debit cards**: All major cards accepted
* **Pay in store**: For pickup orders on supported POS systems
* **Digital wallets**: Apple Pay, Google Pay (via payment links)

### Pay-in-store support

Not all POS systems support pay-in-store (unpaid) orders. Here's the breakdown:

| POS System | Pay-in-store supported? |
| ---------- | ----------------------- |
| Toast      | ✅ Yes                   |
| Clover     | ✅ Yes                   |
| NCR Aloha  | ✅ Yes                   |
| NCR Voyix  | ✅ Yes                   |
| Quantic    | ✅ Yes                   |
| Tray       | ✅ Yes                   |
| Chowbus    | ✅ Yes                   |
| Square     | ❌ No                    |
| SkyTab     | ❌ No                    |
| Smile      | ❌ No                    |
| SpotOn     | ❌ No                    |

### Payment rules

| Order Type   | Payment Options                              |
| ------------ | -------------------------------------------- |
| **Delivery** | Always require upfront card payment          |
| **Pickup**   | Pay now or pay in store (if POS supports it) |

## Order flow

<Steps>
  <Step title="Customer calls or texts">Initiates order via phone or SMS</Step>
  <Step title="AI takes order">Captures items, modifications, and details</Step>
  <Step title="Confirms details">Repeats order and provides total</Step>
  <Step title="Processes payment">Handles payment per your configuration</Step>
  <Step title="Sends to kitchen">Order appears in POS/kitchen system</Step>
  <Step title="Provides confirmation">Gives customer order number and estimated time</Step>
</Steps>

## Delivery configuration

If you offer delivery:

* Set delivery zones (circle or polygon) and fees
* Configure minimum order amounts per zone
* Set estimated delivery times
* Use Maple Fleet (DSP) or your own drivers (BYOF)

[Learn more about delivery configuration →](/orders/config/delivery)

## Analytics & reporting

Track your order performance:

* **Order volume**: Daily, weekly, monthly trends
* **Average order value**: Track ticket sizes
* **Popular items**: Best-selling menu items
* **Order timing**: Peak hours and patterns
* **Payment methods**: Customer preferences
* **Conversion rate**: Calls that result in orders

## Prerequisites

Before setting up the Orders Module:

* ✅ Maple Voice Core fully configured
* ✅ Business information complete
* ✅ POS system access (if integrating)
* ✅ Bank account for payments
* ✅ KYC documentation ready (if required)

## Next Steps

<CardGroup cols={2}>
  <Card title="Check prerequisites" icon="clipboard-check" href="/orders/prerequisites">
    Ensure you're ready to start
  </Card>

  <Card title="Choose POS integration" icon="cash-register" href="/orders/pos/overview">
    Select your POS system
  </Card>

  <Card title="Configure payments" icon="credit-card" href="/orders/config/payment-methods">
    Set up payment processing
  </Card>

  <Card title="FAQ" icon="question" href="/orders/faq">
    Common questions answered
  </Card>
</CardGroup>

## Need help?

* **POS-specific guides**: [Troubleshooting by POS](/troubleshooting/pos-specific)
* **Order issues**: [Orders troubleshooting](/troubleshooting/orders)