> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.
# Configuración de preguntas frecuentes
> Configure las preguntas frecuentes para entrenar a su IA de voz
Sus preguntas frecuentes (FAQ) funcionan como la base de conocimiento de su IA de voz de Maple. Piense en ello como capacitar a un empleado nuevo: mientras más información le dé, mejor responderá su IA. La IA usa sus FAQ como material de referencia para responder de forma natural las preguntas de los clientes durante la conversación.
## Agregar preguntas frecuentes
Para editar sus FAQ, vaya a [Edit FAQ](https://app.maple.inc/edit_faq) en el panel y haga clic en **+ Add to FAQ**. Escriba su pregunta y una respuesta completa con todos los detalles relevantes.
La IA no busca coincidencias exactas de preguntas. Usa sus FAQ como material de referencia para responder de forma
natural durante la conversación. No necesita variaciones de la pregunta ni varias traducciones: solo escriba
respuestas claras y completas en inglés. La IA maneja las variaciones automáticamente y traduce a otros idiomas
durante las llamadas con los clientes.
Por ahora solo puede agregar y eliminar FAQ; todavía no hay función de edición. Para actualizar una FAQ, elimine la
anterior y agregue una nueva con sus cambios.
## Primeros pasos con las plantillas de ejemplo
Para comenzar rápidamente, use nuestras plantillas de FAQ prediseñadas, basadas en clientes reales de Maple:
**Nota:** Esta FAQ se ofrece como plantilla de ejemplo. Puede editar, agregar o quitar preguntas y respuestas para adaptarlas a los servicios, las políticas y las necesidades de los clientes de su local.
1. **What is your address?**\
A: \[Insert full street address, city, state, ZIP].
2. **Do you offer delivery?**\
A: Yes, we deliver within \[xx] miles. You can order online, or I can transfer you to our store representative now.
3. **Is there a delivery fee or order minimum?**\
A: Yes, there is a delivery fee of \[amount] with an order minimum of \[amount] before tax and tip.
4. **How long do orders take?**\
A: Pickup orders are typically ready in \[15–25 minutes]. Delivery usually takes \[35–55 minutes], depending on volume and distance.
5. **Can I schedule an order for later?**\
A: Yes— I can transfer you to our store representative for scheduling the order.
6. **How can I check the status of my order?**\
A: Use the confirmation link, or I can transfer you to our store representative.
7. **Can I modify my order after placing it?**\
A: I can transfer you to our store representative for that —we'll do our best to accommodate changes.
8. **Can I cancel my order?**\
A: If preparation hasn't started, we may be able to cancel. Call the store at \[handoff number]; refunds depend on order status.
9. **Do you accept online payments?**\
A: Yes—major credit/debit cards and digital wallets (e.g., Apple Pay, Google Pay) are accepted online, you can pay it via the text link.
10. **Do you accept credit cards in-store?**\
A: Yes—we accept cash and all major credit/debit cards. \[Note AmEx policy if applicable.]
11. **Do you accept American Express?**\
A: \[Yes/No]. We also accept \[Visa/Mastercard/Discover].
12. **Is gratuity automatically added?**\
A: A \[xx%] service charge may apply to parties of \[x]+ or catered events.
13. **Do you offer gift cards?**\
A: Yes—both e-gift and physical gift cards are available. Purchase in-store or online.
14. **Do you have a loyalty or rewards program?**\
A: \[Yes/No]. If yes, customers can sign up at checkout or ask our staff.
15. **Do you take reservations?**\
A: \[Yes/No]. For large parties (\[x]+), please call ahead to check availability.
16. **Do you host private events or catering?**\
A: Yes—please call \[phone] or email \[events/catering email]. Allow at least days' notice for large orders.
17. **Is outdoor seating available?**\
A: \[Yes/No]. Patio seating is \[first-come or by reservation], weather permitting.
18. **Where can I park?**\
A: Parking is \[lot/street/validated]. Spaces are first-come, first-served.
19. **Is the restaurant accessible?**\
A: Yes—entrance, restrooms, and main dining area are wheelchair accessible. Call us on arrival for assistance if needed.
20. **Are pets allowed?**\
A: Service animals are welcome. Pets are \[allowed/not allowed] on the patio per local regulations.
21. **Is there a dress code?**\
A: Casual and family-friendly.
22. **Do you have TVs/Wi-Fi?**\
A: \[TVs for major games/Wi-Fi available]. Ask staff for the network and password.
23. **What languages do you support?**\
A: We primarily speak English. If you need another language, I can transfer you to someone who may be able to assist further. Let us know and we'll do our best to assist.
24. **What is your policy on outside food and drink?**\
A: Outside beverages are not permitted. Exceptions may apply for celebration cakes—please call ahead.
25. **Do you partner with third-party delivery apps?**\
A: \[Yes/No]. Ordering directly is recommended for best pricing and service.
26. **How do I apply for a job?**\
A: Check openings at \[careers page] or drop off a résumé in person.
27. **Do you offer franchises or partnerships?**\
A: Please email \[business@…] with your inquiry.
28. **What's your holiday schedule?**\
A: Holiday hours will be posted on our website and social channels. You can also call to confirm.
29. **How do you announce weather-related closures or delays?**\
A: We update our website banner, social media, and notify customers with active orders.
30. **Do you provide receipts or invoices for business expenses?**\
A: Yes—ask at checkout or reply to your order confirmation email to request a PDF copy.
31. **Do you handle tax-exempt purchases?**\
A: Yes—please provide your tax-exempt certificate before payment.
32. **What are your health & safety practices?**\
A: We follow local health guidelines, sanitize high-touch areas regularly, and offer contactless options upon request.
33. **Lost and found—who do I contact?**\
A: Call \[phone] or email \[email] with a description of the item and your visit details.
34. **Can I take photos or film inside?**\
A: Casual photos are welcome. For professional shoots, please request permission at \[email].
**Nota:** Esta FAQ se ofrece como plantilla de ejemplo. Puede editar, agregar o quitar preguntas y respuestas para adaptarlas a los servicios, las políticas y las necesidades de los clientes de su local.
1. **What is the business address?**\
A: \[Insert business address]
2. **Do you accept walk-ins or appointments only?**\
A: We offer both walk-ins and online appointments. If you'd like to book now, we can send you the booking link.
3. **Can I walk in without an appointment?**\
A: Availability and wait times vary. We recommend checking our online booking for the most up-to-date availability.
4. **How long will I wait for walk-in service?**\
A: Let me transfer your call to the store manager, who can provide details.
5. **Do you have any openings today?**\
A: You can check our online booking for real-time availability.
6. **Can I book an appointment for today?**\
A: Yes, we'll send you the booking link.
7. **Can I book an appointment within 30 minutes?**\
A: Let me transfer your call to the store manager for assistance.
8. **What services do you offer?**\
A: \[Insert service categories]
9. **What are the service prices?**\
A: \[Insert service menu with price and duration]. If the menu has many items, list FAQs per category.
10. **Do you have package deals or membership discounts?**\
A: Yes, if packages or memberships are listed in the booking system. A: No, if not available.
11. **Can I request a specific technician or specialist?**\
A: Yes, you can select your preferred staff member in the booking system. If that option isn't available, add their name in the booking notes or speak to the store manager for assistance.
12. **Do you offer services for kids?**\
A: Yes, if kid services are listed in the booking system. A: No, if not available.
13. **Do you offer group or party appointments?**\
A: Yes, if group booking is supported. A: No, if not available.
14. **Do you provide a private room?**\
A: Your privacy is important to us. Let me transfer your call to the store manager.
15. **Do you offer senior or member discounts?**\
A: Let me transfer your call to the store manager for details.
16. **Do you have parking spaces?**\
A: Let me transfer your call to the store manager for details.
17. **Do you have accessible paths or parking?**\
A: Let me transfer your call to the store manager for details.
18. **Do you accept credit cards?**\
A: Yes, we accept both cash and major credit cards.
19. **Do you accept American Express?**\
A: Let me transfer your call to the store manager for details.
20. **Do you charge extra for credit card payments?**\
A: Let me transfer your call to the store manager for details.
21. **What is your late or cancellation policy?**\
A: Please see our website for details. I can also connect you with the store manager now.
22. **Can you provide your cancellation, store, and refund policies?**\
A: Let me transfer your call to the store manager for details.
23. **Do you sell gift certificates?**\
A: Yes, we offer gift cards. \[more details needed] or Let me transfer your call to the store manager for purchase.
24. **Are technicians licensed and insured?**\
A: Yes, all staff are fully trained and licensed.
25. **Is gratuity included?**\
A: Tax and tip are not included in the service price. Tips are always appreciated, and cash tips are preferred.
26. **Should I mention medical conditions before service?**\
A: Yes, please inform us of any conditions beforehand. This helps our technicians adjust techniques appropriately.
27. **What is your holiday schedule?**\
A: We are open on holidays.
28. **Can I speak to the store manager or owner to file a complaint?**\
A: Yes, let me transfer your call to the store manager.
29. **Can I get a refund if I was double-charged or overcharged?**\
A: Let me transfer your call to the store manager for assistance.
30. **Can I use a Groupon voucher?**\
A: Let me transfer your call to the store manager for assistance.
31. **Can I cancel my appointment?**\
A: Let me transfer your call to the store manager for assistance.
32. **Can I reschedule my appointment?**\
A: Let me transfer your call to the store manager for assistance.
33. **Do you speak Chinese, Spanish, or Vietnamese?**\
A: I speak English only, but I can connect you to an operator who may be able to assist.
Copie la plantilla que corresponda y personalícela para su negocio. Puede comenzar con 10 a 15 FAQ y agregar más
según las llamadas reales de sus clientes.
## Qué incluir
Cubra lo básico: horarios, ubicación, políticas de entrega y de recolección, métodos de pago, opciones para dietas especiales, reservas y cualquier política especial (código de vestimenta, mascotas, eventos). Agregue avisos urgentes, como horarios de días festivos o avisos de obras, y defina fechas de vencimiento para la información temporal.
## Generar FAQ con IA
Haga clic en **Generate With AI** para crear FAQ automáticamente a partir de su sitio web. Ingrese de 1 a 3 URL de sitios web (una por línea) con la información que quiere convertir en FAQ y luego haga clic en **Generate FAQs**.
La IA revisará su sitio en busca de horarios de atención, ubicación, platillos destacados del menú, servicios e información de contacto. Las FAQ generadas con IA aparecerán como "Automatic" en su lista de FAQ, y las agregadas manualmente aparecerán como "Manual".
Revise siempre la exactitud de las FAQ generadas con IA antes de salir en vivo.
## Pruebas y mantenimiento
Pruebe sus FAQ llamando a su IA y haciendo preguntas como "¿Cuál es su horario?" o "¿Hacen entregas a domicilio?" para verificar las respuestas. La IA maneja automáticamente los errores de ortografía y las variaciones.
Revise las transcripciones de las llamadas cada semana para detectar vacíos, agregue FAQ nuevas para las preguntas sin respuesta y actualice la información cuando algo cambie. Mientras más refine sus FAQ, mejor funcionará su IA.
## Próximos pasos
Defina el horario de atención
Personalice los ajustes de voz
Haga llamadas de prueba
Supervise el rendimiento
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