> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Scripts Best Practices

> Optimize your AI voice interactions

Create effective voice interactions that delight customers and represent your brand.

## Greeting Scripts

### Effective Greetings

✅ "Thanks for calling \[Restaurant Name], how can I help you today?"
✅ "Hi! This is \[Restaurant] - are you calling about our menu, hours, or would you like to place an order?"

### Avoid

❌ Too long or complex greetings
❌ Too many options upfront
❌ Robotic or overly formal language

## FAQ Responses

### Keep It Natural

* Use conversational language
* Avoid jargon
* Be concise but complete
* Offer to help further

### Examples

**Good:** "We're open until 10 PM tonight. Would you like to place an order?"
**Avoid:** "Our hours of operation are 11:00 AM to 10:00 PM."

## Order Taking Scripts

### Confirmation Phrases

* "I have a \[item] with \[modifications]"
* "That's \[quantity] \[item], correct?"
* "Your total is \[amount]"

### Upselling Naturally

* "Would you like to add our popular appetizer?"
* "Our \[item] pairs perfectly with that"
* "Don't forget dessert!"

## Error Recovery

### When AI Doesn't Understand

* "I didn't catch that, could you repeat?"
* "Let me make sure I understood..."
* "Would you like to speak with someone?"

## Closing Statements

### Effective Endings

* "Your order will be ready in \[time]"
* "We'll see you soon!"
* "Thanks for choosing \[Restaurant]"

## Voice Personality Tips

* Match your brand voice
* Be consistent across interactions
* Use appropriate enthusiasm
* Maintain professionalism

## Testing Your Scripts

1. Read aloud to team
2. Test with different accents
3. Try edge cases
4. Get customer feedback
5. Iterate based on data

## Next Steps

* [Configure Voice Settings](/voice-core/voice-configuration)
* [Update FAQs](/voice-core/faqs)
* [Monitor Performance](/dashboard-overview#step-8--analytics)